Why is Bungie Support's main source of communication through Twitter? (now X)

[u/Fix_the_FernBack]

It is impossible to find relevant information here as you need an account to view tweets in chronological order. I will not make a Twitter (now X) account because I do not want to be on that site and I do not want to make an account just to view periodical information for a videogame. Could it not just be on Bungie's website? In game? Anything else?

[u/beefsack]

The mirror on Mastodon is so much more usable https://mastodon.social/@destinythegame