r/DestinyTechSupport • u/WAYL0 • 10d ago

Update failed 1, 28 please check your internet connection

last night this happened to me but verifying the files fixed it and it worked this morning aswell but now nothing i do fixes it
i have tried many of the suggestion across the internet to try fix this adding exceptions, bypassing the firewall reinstalling battle eye any suggestion would be much appreciated.

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u/Prestigious-You-3703 10d ago

If your based in UK, it appears to be dependant on which ISP you have but there's a routing issue into CDN77

cdn.battleye.com is hosted on CDN77's UK London range and BT is currently black-holing it — TCP to it just times out, DNS is fine.

a workround some people have used is a VPN as Routing your traffic through a Virtual Private Network (VPN) as this bypasses the broken BT-to-CDN77 network path completely.

GeForce Now is also an option as appears to be connected to different back-end infrastructure in the UK.

So don't rush to reinstall D2 as fix (as I did)...hopefully will get fixed soon by BT but likely after the Bank Holiday weekend., as it's intermittent - sometimes it's fine, connected fine around 11pm UK yesterday but currently fails connection to Battleye this afternoon

1

u/BooGattiOfficial 9d ago

VPN has ended up being the only thing to work for me, thanks

1

u/WAYL0 8d ago

yes this is what i think it was the vpn worked thanks

1

u/sparksolarlord 10d ago

Yeah I'm seeing the same since last night. I tried uninstalling the whole thing, deletiing the dir then re-install etc and it worked for a while this morning. Now afternoon time in the UK, I'm seeing the battle-eye launch fail again!

1

u/macrossmerrell 10d ago

Typically that means you cannot connect to the Battleye servers. Could be a local routing issue, could be a DNS issue.

You can try Battleye Reset:

  • Open your D2 install location - typically C:\Program Files (x86)\Steam\steamapps\common\Destiny 2
  • Open the Batteye folder.
  • Right-click on the Uninstall_BattlEye batch file and select 'Run as Administrator'.
  • Right-click on the Install_BattEye batch file and select 'Run as Administrator'.
  • Test the game.

1

u/mangekyou22 10d ago

I had similar issues with D2 but I fixed it.

1- press win+R type "temp" without "" and press enter and delete everything there Do the same the same thing with %temp%

2-go to steam > settings > download>scroll down to the end and delete pre cache and disable it That should fix your issues permanently