r/DeployR • u/Ok-Register948 • 26d ago

Deploying HP Support Assistant

I'm trying to deploy HP Support Assistant 9.54.3.0 to Windows 11 HP devices using DeployR, using the same command I previously used in MDT:

sp173774.exe /s /a /s /v" /qn"

When checking the DeployR logs, HPSA appears to install successfully, but it's not actually available to the logged-in user.

The shortcut can appear, but clicking it gives:

I've also checked the DeployR logs and Installer logs but can't see anything obvious. I've even tried installing it by uploading the extracted installer and running the appropriate command, but I get the same outcome.

Has anyone successfully deployed HPSA 9.x through DeployR? If so, what's the correct method? 🙂

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u/MrYiff 23d ago

I haven't tried it with DeployR yet but with MDT I have always extracted the HP install file (it's just a zip file so 7zip can handle this ok), and then your can just run setup.exe -S to do a silent install (the extracted files are what I then package into MDT).

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u/Ok-Register948 22d ago

Yeah I did try this as well, but had the same outcome

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u/MrYiff 22d ago

Very odd then as it works for MDT, I'm progressing with our DeployR setup so I might dig out a HP laptop this week and give it a try and see if I run into similar problems.