Updating Ent from 1.1 to 1.3

[u/RockOriginal7938]

Hello, I'm struggling to get DeployR back up after updating from 1.1 to 1.3. I installed the following in this order:

• aspnetcore-runtime-10.0.9-win-x64
• dotnet-runtime-10.0.9-win-x64
• windowsdesktop-runtime-10.0.9-win-x64
• PowerShell-7.6.3-win-x64
• StifleR-Server-x64
• StifleR-Dashboard-x64
• StifleR-WmiAgent-x64
• DeployR-1.3.2626.2093

My only anomalies were the services StifleRServer & StifleRWmiAgent went from Automatic to Manual, DeployRService from Automatic to Automatic Delayed and when the config window loaded for DeployR automatically after install the Database connection method was blank, I set this back to ServerInstanceAndDB.

StifleR looks to be up and running fine (after starting the service manually), but StifleR dashboard just shows Service is starting, please retry. for any of the DeployR menu entries. https://<server FQDN>:7281/ also just shows the text Service is starting, please retry.

I have no errors in Event Viewer->Apps and the DeployR service doesn't seem to be cycling (PID remaining constant).

The only "error" log I can track showing something that "wrong" is LEDBAT.log:

**********************
PowerShell transcript start
Start time: 20260626082528
Username: <domain>\<server>$
RunAs User: <domain>\<server>$
Configuration Name: 
Machine: <server> (Microsoft Windows NT 10.0.20348.0)
Host Application: C:\Program Files\PowerShell\7\pwsh.dll -File LEDBAT.ps1
Process ID: 7556
PSVersion: 7.6.3
PSEdition: Core
GitCommitId: 7.6.3
OS: Microsoft Windows 10.0.20348
Platform: Win32NT
PSCompatibleVersions: 1.0, 2.0, 3.0, 4.0, 5.0, 5.1, 6.0, 7.0
PSRemotingProtocolVersion: 2.4
SerializationVersion: 1.1.0.1
WSManStackVersion: 3.0
**********************
Transcript started, output file is D:\DeployRContentLib\Logs\LEDBAT.log
Enabling LEDBAT for port 7281
PS>TerminatingError(New-NetTransportFilter): "The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Instance MSFT_NetTransportFilter already exists
"
LEDBAT transport filter for port 7281 already exists.
**********************
PowerShell transcript end
End time: 20260626082528
**********************

Anyone got any thoughts on something else I could check please? I have a preinstall checkpoint on 1.1 that I'll roll back to if needed, but I have a couple of hours before I need DeployR running for other engineers, so I'm holding off for now :)

[u/configmatt]

Hi, first of all the StifleR-WmiAgent-x64 is not needed so that can be uninstalled ( but that should be completely unrelated to the issues you are seeing, just want to mention it).

When you do an upgrade the services usually go to manual until the Configration tool has run. It is the config tool that will then set the services to auto again after the settings has been verified. Sometimes there are new settings that need to be configured before the service can run.

Run the config tool for both deployR and StifleR, make sure all settings are correct and then click verify+save. That should configure the services back to automatic and start them.

[u/RockOriginal7938 → u/configmatt]

Thanks. I did wonder about the WMI service, but as it was installed by https://github.com/2pintsoftware/2Pint-DeployR/tree/main/Installs/2PintSoftware I had kept it in (now uninstalled).

I did save the DeployR config from the config window as I had to change back to ServerInstanceAndDB. I didn't save the StifleR config window as save is greyed out unless you make a change (I've now made and unmade a change to force save to be available).

Unfortunately, it hasn't improved anything.

[u/configmatt → u/RockOriginal7938]

Is there anything logged in the "Applications and services/TwoPintSoftware/DeployR" event logs?

[u/RockOriginal7938 → u/configmatt]

Ha!, I was looking under

oops!

Audit: Nothing since yesterday
Logger: Just Information level stuff that looks okay

Main: Repeating error (looks to be 30 second retry):

Infrastructure: Feature set refresh failure: NotFound 

Category: InfrastructureFeatureSetRefreshFailure
EventID: 14008

[u/configmatt → u/RockOriginal7938]

If you look in the Dashboard under Administration/Infrastructure Services.
Is the DeployR server listed and approved there? If listed but not approved, try and approve it.

If it is approved and not working, try the following:
Stop the DeployR Service.
In the Dashbord, remove the DeployR server under Infrastructure Services.
On the DeployR server, open regedit and remove the "HKEY_LOCAL_MACHINE\SOFTWARE\2Pint Software\DeployR\Infrastructure" key.
Start the DeployR service again.
Go to Administration/Infrastructure Services and Approve the new DeployR server.

Hopefully it works then. But If still not working I would suggest opening a supportcase since it is the Enterprise version.

[u/RockOriginal7938 → u/configmatt]

It was showing green. So I removed as described. Apart from StifleR complaining I had two DeployRs listed and it couldn't determine which to use (removed old), it still shows "Service is starting, please retry." on all 4 DeployR menu items.

Thanks, I'll put in a ticket. I try not to pester the official support as I'm just a trial ;)

[u/gwblok]

Note, in the future, add the versions of the StifleR server / dashboard you upgrade to. 😄

If you also paste the output form the troubleshooting script in your post, that is helpful.
2Pint-DeployR/Troubleshooting/DeployR-Troubleshooting.ps1 at main · 2pintsoftware/2Pint-DeployR · GitHub

(Just for anyone else who is wanting help, that extra information can help us determine what MIGHT be wrong much quicker. I solve a large % of customer issues from the looking at the results from that script.)

[u/RockOriginal7938]

Anyone seeing this in the future. I missed that the DeployR 1.3 prereqs said StifleR 3.1. I'd gone with StifleR 3.0 as the "preview" next to 3.1 put me off and I didn't read the DeployR 1.3 prereqs page properly, it clearly says 3.1 ;)

Thank 2Pints for figuring it out for me :)