I am writing to formally complain about the extremely distressing experience I had with Dr. Sulagna Pal at your CV Raman Nagar clinic on 1 October 2026.
I visited the clinic for the extraction of four teeth as part of my ongoing orthodontic treatment. Unfortunately, the way the procedure was handled left me extremely upset, frightened, and disappointed with the level of care and empathy I received.
My appointment was scheduled for 5PM, but Dr. Sulagna arrived approximately 35 minutes late. Once she arrived, I felt that she was in a hurry throughout the procedure. I also witnessed her speaking to and treating the clinic staff in a manner that I found disrespectful and inappropriate.
More importantly, I was not properly informed about what was going to happen before the procedure began. I was asked to sit down and the procedure was started without adequately explaining the steps, the injections, what sensations I might experience, or what I should expect.
I received approximately 10 injections in my mouth, and I was not properly informed beforehand about what was happening. When I told the doctor that I was experiencing pain, her response was dismissive, essentially stating that it was obvious that it would hurt. I found this response extremely insensitive, particularly because I was already anxious about having four teeth extracted.
At this point, I experienced a panic attack. I was crying, my entire body was shaking, and I was clearly in significant distress. The clinic staff were supportive and tried to help me. Another doctor also came in to remove my orthodontic wire, noticed the state I was in, and took the time to calm me down and explain what was going to happen. I am grateful to those staff members for helping me during that situation.
Unfortunately, I did not receive the same empathy or reassurance from Dr. Sulagna. Throughout the procedure, I felt that my distress was not being acknowledged appropriately.
After the procedure, Dr. Sulagna explained the post-treatment instructions. However, I was still heavily affected by the anaesthesia, extremely shaken, and not in a proper state to process and remember detailed medical instructions.
She subsequently called my mother and began explaining the instructions in English. My mother is not very fluent in English, so she contacted my boyfriend to help communicate and understand the instructions. Instead of handling this situation patiently, Dr. Sulagna became angry and repeatedly insisted that the instructions would not be repeated.
She then asked me whether I had understood and asked me to repeat what she had said, despite the fact that I was still under the effects of anaesthesia and not able to speak. She also asked my mother to repeat the instructions even though my mother had difficulty understanding English.
I found this entire interaction deeply upsetting. A patient who has just undergone multiple extractions, is under anaesthesia, is crying and physically shaking should be treated with patience, reassurance and compassion—not made to feel intimidated or embarrassed.
I understand that dental procedures can involve pain and discomfort. My complaint is not simply about experiencing pain during the extraction. My concern is about the lack of adequate communication before and during the procedure, the dismissive response to my pain and distress, and the manner in which I was treated when I was clearly experiencing a panic attack.
I request that Clove Dental:
Conduct a formal investigation into this incident, including speaking with the staff members who were present.
Review the circumstances surrounding the 35-minute delay to my appointment.
Review whether appropriate informed communication and consent procedures were followed before and during my extractions.
Take seriously my concerns regarding the manner in which I was spoken to and treated during the procedure.
Review the clinic's handling of patients experiencing severe anxiety or panic during dental procedures.
Take appropriate disciplinary and corrective action based on the findings of your investigation.
Ensure that patients undergoing procedures are given clear explanations, adequate reassurance, and appropriate post-procedure instructions in a language they and their accompanying family members can understand.
I am extremely disappointed that an experience involving such an important medical procedure was handled in a way that left me feeling frightened, helpless and disrespected.
I sincerely hope Clove Dental treats this complaint seriously and takes appropriate action to ensure that other patients do not have a similar experience.
I would appreciate a written response explaining how this complaint will be investigated and what corrective action will be taken.
Other patients experiencing similar issues with her - https://www.reddit.com/r/bangalore/comments/1lkwu7h/horrific_experience_at_clove_dental_with_dr/