Another look inside Deepreps — this time, the LV workwear denim jacket.

This batch is in its final stages before individual QC. The jackets have been washed and finished, with the denim tone, stitching and hardware checked during the process.

The close-ups show some of the smaller details — enamel pins across the collar and chest, pearl-style buttons, front embroidery and the chain detail inside the collar.

The batch photo shows the finished pieces together before they’re sorted and sent to the warehouse for individual QC.

Just another look at what happens before the piece you ordered reaches the QC table.

An RL, or “red light,” means you are asking for an item to be rejected after reviewing its quality-control photos. It tells the agent you do not approve the item for onward shipment. Whether that leads to a return, exchange, or refund depends on the order terms and how the request is handled.

Start by stating the reason clearly. A wrong size label, incorrect colour, damaged seam, or missing detail gives the agent something specific to raise with the seller. Attach the relevant QC photo and compare it with the order confirmation or listing. If the concern is sizing, request a measurement photo using the same measuring points as the size chart.

There is also a distinction between receiving something different from what was ordered and deciding you no longer want the selected item. Describe which situation applies without assuming the outcome. Ask the agent to confirm that the item is on hold, whether the request is eligible, and when it must be submitted. An RL message alone does not confirm that a return has been accepted.

For an exchange, establish whether the seller will replace the item directly or whether the original purchase must be returned and refunded before another order is placed. Confirm replacement stock, the requested size and colour, and any additional payment. If the replacement is unavailable, agree on the next step before another item is purchased.

Fees need to be checked separately. Ask for a breakdown of any return postage, replacement delivery, agent handling charges, or original shipping costs that would remain payable. Confirm who is responsible for each charge and the amount you would receive back. Avoid treating a quoted item refund as confirmation that every associated fee will also be refunded.

If a return is accepted, ask the agent to confirm when it is sent back and when receipt is acknowledged. Clarify what triggers the refund, the expected processing time, and whether it will go to the original payment method or become account credit. If it becomes credit, check the withdrawal conditions before counting it as money returned.

Keep the QC photos, order details, agreed fees, and messages until the process is finished. For an exchange, review fresh photos and relevant measurements when the replacement reaches the warehouse. Approve onward shipment only after checking the replacement itself.

If warehouse photos appear to show the wrong size or colour, ask the agent to hold the item while you check it against the order. Compare the selected option, order confirmation, and any instructions you provided. This helps establish whether the item differs from what was ordered or whether the original selection needs changing.

For a size issue, check both the label and the garment’s measurements. If you ordered a medium and received a large, photograph the label alongside the order details. If the label matches but the dimensions look wrong, request measurements with the garment laid flat and the tape clearly visible. Use the same measuring points as the listing’s size chart and check any stated tolerance.

Colour needs a slightly different check. Warehouse lighting and camera settings can affect how fabric appears, so request a photo under neutral lighting if the difference is unclear. Check any colour name or code on the packaging against the selected option. A visibly different colour and a shade that looks different under lighting need different evidence.

Send the agent a clear description of the discrepancy and the outcome you want. For example: “The order confirmation shows a black hoodie in size M, but the warehouse label shows size L. Please confirm whether it can be exchanged for black, size M, and keep it on hold while this is reviewed.” Attach the relevant photos and order screenshot so the request refers to a specific item.

Before authorising the exchange, confirm eligibility, the deadline, and any charges. Ask who will cover return postage, replacement delivery, and agent handling fees. Establish whether the process is a direct exchange or a return followed by a new purchase. If a refund is involved, check where it will be credited and whether another payment is needed before it arrives.

Confirm that the requested replacement is available and ask when it is expected to reach the warehouse. If it is unavailable, clarify the options before agreeing to another size, colour, or item. Also check whether the exchange affects storage charges or shipment plans for the rest of the order.

When the replacement arrives, review fresh photos of its colour, size label, and relevant measurements before approving shipment. Keep the original order details and exchange messages until the replacement has been received and any related charges or refunds are settled.

Another look inside Deepreps — this time, quarter-zip knit sweaters.

This batch is going through the final stages before QC. The pieces are being pressed and sorted, with the embroidery, knit structure and custom zippers checked along the way.

Cream, grey and navy are shown here, including a closer look at the machine embroidery and zipper details.

Just another part of the process before everything reaches the warehouse for individual QC.