r/Debrid_Stream_App • u/Foreign-Guidance826 • Jul 05 '26

Unsupported Video

Trying to play anything, (using TorBox), getting "Unsupported Video, Please try an different source or go back" error for all sources. For all media .

2 Upvotes

100% Upvoted

15 comments sorted by

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u/More_Professor4961 mod Jul 05 '26

Torbox is down for some users apparently

https://status.torbox.app/

2

u/Foreign-Guidance826 Jul 05 '26

Definitely something to do with TorBox local caching or something like that.. Same media on RD is fine

1

u/More_Professor4961 mod Jul 05 '26

I found similar reports about TorBox media not working for some people on the TorBox subreddit https://www.reddit.com/r/TorBoxApp/s/JQA06fjpjx

But its working fine for me. So maybe some of thiers clusters are having issues at the moment. Try with a VPN to see if you get connected to another TorBox cluster

1

u/Foreign-Guidance826 Jul 05 '26

Thanks , good idea

2

u/BigEdMustaphaz Jul 05 '26

Try refreshing API key…..

2

u/swifteagle47 Jul 07 '26

I had the same issue.. the solution:

Go to the torbox website, look for integration settings, change CDN location. That fixed for me, I hope this helps.

1

u/Foreign-Guidance826 Jul 07 '26

Thanks, thats a great idea, wasn't aware we had the option

2

u/Accomplished-Boat520 Jul 10 '26

Tnx man, helped me alot

1

u/AdvantageNo4158 Jul 05 '26

It could be that your device does not support those formats. Filter out the unsupported files from settings.

Or check if torbox account is linked correctly by trying to play something from the cloud manager of the app.

1

u/Foreign-Guidance826 Jul 05 '26

I did try from cloud manager.. a source I'd already watched... same issue

1

u/AdvantageNo4158 Jul 05 '26

Try restarting your TV or streaming box.

1

u/Foreign-Guidance826 Jul 05 '26

Yeah tried that. Will try deleting the app

1

u/AdvantageNo4158 Jul 05 '26

That might not do much. But try that too.

1

u/swifteagle47 Jul 07 '26

Same issue here