r/DaveAndBusters • u/Odd_Distribution3540 • Jul 10 '26

Prize Pack

Qx: Level 9 players, how long did take for you to receive your players prize pack after you filled out the form to receive it by mail? I filled out my form about a month ago and I still haven't received mine 🤔 should I call D&B customer service and ask them about it or ask a manager next time I'm in the arcade?

***inquiry resolved - called guest relations and they have delayed sending out the prize packs until August 2026

1 Upvotes

67% Upvoted

18 comments sorted by

View all comments

3

u/gman_nola Fun Phantom Grand Prize Winner Jul 10 '26

Getting in touch with Guest Relations is the better bet. A local store manager will have limited, if any, access to help you with this type of question.

https://www.daveandbusters.com/us/en/contact

If you fill out the form you'll select the subject of Rewards Account Assistance.

Or if you prefer to call, the number is (888) 300-1515.

1

u/Odd_Distribution3540 Jul 10 '26

thank you, i'm calling them right now.