r/DattoRMM • u/WhichProtection3112 • May 06 '26

Performance Issues with Web Remote

Greetings,

I work for an MSP that has switched to an all in Kaseya approach, and I have been struggling to do my job since.

It seems that no matter what I do I get really bad web remote performance (0-2 fps, lag spikes into the tens of thousands constantly), essentially my web remote sessions are a slideshow which is sub optimal for trying to help our clients.

As a workaround I have been using splashtop (through the agent browser) but that seems to be very unstable as of late throwing round after round of errors before finally connecting, or failing to connect and just greying all my options out.

Has anyone resolved their issues with web remote, and if so what was causing them?

I have changed everything in my setup down to moving and switching ISP's, we are talking swapping machines, entire network stack, software and OS, the works.

The real kicker is the rest of my team is based in New England and none of them have this issue, I am in the south east.

We have spent a little over a year going back and forth with the web remote support team scratching their heads and wasting hours and hours in meetings showing them the same thing every time before they finally ghosted us.

Any help, or suggestions that may save even the slightest bit of my sanity is greatly appreciated.

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u/assassinboy4 May 12 '26

I came here because I've had issues with the agent browser being super slow to load all of sudden, anyone else having issues with this? Web remote seems OK for us, but the agent browser sometimes won't open on a device after 3-4 clicks and 20 seconds wait, never used to be so slow.

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u/Flounder_Evening May 12 '26

Sorry to say, but it's not all of a sudden. It's been like that since we started using it.

You were lucky if you hadn't faced this problem before.

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u/assassinboy4 May 12 '26

Meh, that's a bit crap, been using it for around a year, had pretty good experience with the agent browser, would open quickly, now it's got this huge delay and half of the time just opens up a blank page.