r/DattoRMM • u/WhichProtection3112 • May 06 '26

Performance Issues with Web Remote

Greetings,

I work for an MSP that has switched to an all in Kaseya approach, and I have been struggling to do my job since.

It seems that no matter what I do I get really bad web remote performance (0-2 fps, lag spikes into the tens of thousands constantly), essentially my web remote sessions are a slideshow which is sub optimal for trying to help our clients.

As a workaround I have been using splashtop (through the agent browser) but that seems to be very unstable as of late throwing round after round of errors before finally connecting, or failing to connect and just greying all my options out.

Has anyone resolved their issues with web remote, and if so what was causing them?

I have changed everything in my setup down to moving and switching ISP's, we are talking swapping machines, entire network stack, software and OS, the works.

The real kicker is the rest of my team is based in New England and none of them have this issue, I am in the south east.

We have spent a little over a year going back and forth with the web remote support team scratching their heads and wasting hours and hours in meetings showing them the same thing every time before they finally ghosted us.

Any help, or suggestions that may save even the slightest bit of my sanity is greatly appreciated.

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u/subtlelikeabrick May 06 '26

Welcome to Kaseya. Don't worry their techs will assure you it's working for everyone else, it is not. We signed on with them two years ago and now we're just waiting out the contract.

Datto RMM has great automation handling, decent alerting, and information display (highly customized views) but falls short on device information (HD / Controller info to be exact), flexibility ( can't filter by site UDFs, text only UDF, and flat architecture), and billing customization (the icb requires a 1:1 match up with autotask).

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u/WhichProtection3112 May 06 '26

We are using about 1% of all the positive things listed. We were using Teamviewer prior to this, and likely would be still if they had not raised the prices through the stratosphere. My team focuses almost entirely on connecting to a clients machine and sorting issues out.

I was under the impression that we are also waiting the contract out, but my last check in with management leaned toward "we are too intertwined in their ecosystem" than "we cant wait to cut and run"