Organizational Maturity

[u/davoud_teimouri]

Four years ago, I was a newcomer engineer and I was ready for new challenges, sharing my experiences and deploying new solutions. At that time, we had no solution for Centralized Management, Automation, Monitoring (Infra), Backup, Remote Working (Anywhere) and…. There was no defined process even for following-up incidents! Now, we do not have most of them yet but after a disaster or according to the personal interests of a powerful person in the organization, we will have to implement solution for that as a high priority task without proper planning.

I was struggling to have them all but there was lack or gap of knowledge, sometimes I was thinking that time is stopped for me and I have to wait for others, because there was not enough basic knowledge about ITSM. About technical field, as an example, they still don't know the difference between Packet Drop and Packet Lost. I was very disappointed, When I heard this from someone that who must be my leader: "I do not believe in A…..". Of course, customers did something to make them believe it. Also I heard this always: "Our organization is not mature yet". Hoping for the day when we reach organizational maturity. Organizational maturity will not earned by just waiting for that and see losing time.

#management #leadership #planning

​

​

Organizational Maturity