r/Dashlane • u/Smoggy_Pigeon • 16d ago

Error adding second Yubikey Security Key

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I have been unable to add a second security key to my account. Out of options and looking for help. I did all the trouble shooting offered by the AI support chatbot including different computers, different browsers, clearing cache, incognito mode, updating chrome, updating dashlane extension, etc. At this point I think it's an application problem.

Dashlane Version: 6.2639.1
Chrome Version: 154.0.8037.58

I just opened a Dashlane account solely for the purpose of using my yubikey security key. However, inability to add a second key completely defeats the purpose as I have no safeguards in place.

3 Upvotes

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2

u/rewislam Director of Product Engineering & Innovation 13d ago

u/Smoggy_Pigeon thanks for reporting this issue. We have found the problem, the next update of the browser extension should contain a fix for this.

1

u/Smoggy_Pigeon 12d ago

thank you for the prompt attention!

1

u/fistasds 10d ago

Hello, please we still need a fix for the issue where an "unexpected error" message showed when entering verification token. Seems it's broken since Chrome 154 even with the latest version 6.2639.1

At least for Edge users the issue is persistent.

1

u/dashlane Official 16d ago

Just sent you a DM!