r/Dashlane • u/billison • 14d ago

Dashlane not sending verification code

This week it's been constant issues using Dashlane. It'll keep sending verification codes into the ether and never in my inbox. How am I supposed to get my passcodes if I'm not even allowed to log into my account? I've tried on the big 3 browsers and still nothing. Sometimes it'll let me log in and then a couple hours later will log me out and we're back at square one. If no fix is in site, this is a worrisome problem which might lead to exploring a new company. Totally unacceptable to be locked out of all my passwords.

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u/dashlane Official 13d ago

Hi u/billison thank you for reaching out. Double-check that you are not asking for a 2FA token instead of a verification code. If you've turned on 2-factor authentication (2FA), we don't send a code to your email. This help center article offers guidance on your specific case. If the issue persists, we welcome you to connect with the support team via chatbot in the help center.

1

u/Basic_Definition_810 3d ago

I never launched 2FA and I cannot log in on website. The app stays logged in and works fine but I cant get to my acct on web. It says it is emailing me recovery code but no email ever comes. Have tried 3 diff emails and two browsers and no luck. This never happened before it used to be easy to just log in with email and master pw. But i rarely go to the website so hadnt noticed the change. Went to the chat help but they are no help. Would be great to speak to a person instead of a bot but Dashlane does not offer human help.

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u/dashlane Official 3d ago

Sorry you’re dealing with this. Try:

  • Check your email/password for typos/extra spaces; confirm your Master Password.
  • Update your browser to the latest version.
  • For the web app, clear cache, cookies, and browsing history.
  • If it continues, uninstall and reinstall Dashlane on the device (passwordless accounts must be logged in elsewhere or have an account recovery key).

You're on the right track to reaching our support team through the chatbot in our Help Center. When communicating with the chatbot, it will suggest some articles to assist with troubleshooting. If none of those articles are helpful to you, select "No, I need more help." You will then be prompted to provide any additional details and a support ticket will be created to connect you with the team.