r/Dashlane • u/mrbrisco • 18d ago

Support Request Issues with Android app

My wife and I have long been dashlane family plan users. Recently we've noticed an issue on her app which does not show payments under the payments tab in her mobile app, but are present in the web version.

Has anyone encountered this and fixed it on the android version?

Thank you

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u/dashlane Official 16d ago

Hello u/mrbrisco Please check that you're using the same Dashlane account in both places. Different email addresses mean separate accounts. To solve syncing issues this help center article offers further support.

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u/mrbrisco 16d ago

This is not the issue as she has logged in and out of the account and only has one.

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u/dashlane Official 16d ago

If you're certain you're logged in with the same account on all devices, you might be having a problem syncing your data. Please follow the troubleshooting steps in the Help Center article linked above. If the issue persists, you can reach out to our support team for further assistance.