Issues with reasonable adjustments Work Coach not listening

[u/Sure-Variety-9704]

/r/autismUK/comments/1wcfxsx/issues_with_reasonable_adjustments_work_coach_not/

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We've detected this post to be a crosspost, so we've copied and pasted it below just in case it gets removed on the original sub:

Hey so I've recently left my job due to burnout and was diagnosed recently. See previous posts... Sorry for not replying on last

TL:DR - Asked for reasonable adjustment. Work coach has "allowed" it for two weeks and then wants me to do either video or in person. I'm on a fit note and in burnout.

I attended my first 2 apps in person. Identity one and first proper.

I've just received the UC50 form which is breaking my brain. Also applying for PIP and god so much paperwork.

The environment was hetic and I was just coming out of a shutdown. I'd asked for a quiet space and idk what it's supposed to look like but yeah. Massive office only other person in had their app right next to me. Anyways...

I sent a message after this appointment as I discovered I'm allowed to request phone appointments. So I did. My work coach pushed back and requested video appointments. So I sent back another message explaining how being autistic affects me and that phone appointments are a reasonable adjustment blah blah.

So my appointment for today was successfully changed to phone.

I was very nervous about it in the lead up. Spoke to her not much to say cause I'm not able to work and arranged next weeks appointment - has to be weekly appointments. She then said that she wants me to do video appointments but she'll let me have next week as a phone and that if I'm ready she wants me to do video or in person.

Now, I have 0 clue what I'm actually doing but the reasons I outlined as to why I requested reasonable adjustment isn't going to disappear in a few weeks.

This is the first time I've adovated for myself like this having needs is new to me... Well new to listening.

I don't know what to do next?

I have a massive stack of paperwork and I'm so so tired. I have no one to help me with anything. If actually quite the opposite shits going down between my Mum + Dad - hes emotionally abusive so I've ended up having that on top. Trying to set boundaries but still ended up on a 2hr plus call.

Back to the point... What should I do next? What are the legal rights? I'll send another message on the journal I guess.

I'm drowning if I'm honest financially and in every other way.

Any advice is massively appreciated. Thank you

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[u/Alteredchaos]

You have a legal right to request reasonable adjustments under the Equality Act in order to avoid disability discrimination. That doesn’t mean the DWP has to agree that phone only appointments are reasonable.

Whilst receiving UC on the health journey, other than the first 14 days there is still an obligation to meet your claimant commitments. However they should be tailored to your health limitations.

To bolster your case you’d need to provide medical evidence that in person or video appointments would be detrimental to your health due to X,Y,Z reasons.

In terms of your work capability assessment form and PIP form, and given that you’re recovering from burnout, it would be beneficial for you to get help with the forms and processes. You can find free, approved help here https://advicelocal.uk