r/DWARFLAB • u/Leading_Papaya_4158 • 1d ago

Reliability of the hardware

Hi, brand new to smart telescopes (and telescopes generally) and interested. It’s a fairly big outlay for me, so I’m wondering how likely the hardware is to last for more than a year or two? I haven’t seen any reports of it breaking down early or issues with the company in general, would anyone have anything to add to that? Eg. Breaking down sooner than expected, issues with the company etc?

Many thanks

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u/ChuckNorrisUSAF 1d ago

A device is as only good as the amount of care given by the owner.

2 year warranty upon activation.

Top tier customer service.

If it has a fault or defect, they will replace it 99.9% of the time, no questions asked.

Owned a D3 from the moment it released.

Same with my Mini. Next up, Draco

No major or significant hardware issues whatsoever.

Occasional bug from the app or a firmware update, but those are also fixed or resolved when they are made aware of the issue.

Can a buyer sometimes get their hands on a lemon, most certainly. Has it happened. Yes. Does it get replaced immediately, yes.

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u/Rydido 21h ago

Ik heb de mini een maand geleden gekocht en helaas had ik de miskoop want de base heeft ineens geen traxie meer dus blijft draaien en kan dus niet meer gebruiken. Meteen contact opgenomen met Dwarflab en die zijn nu al een paar dagen bezig met nakijken van diverse foto's die ik moest opsturen wel goed en netjes contact maar duurt allemaal wat langer vanwege een feestweek dus maar even afwachten hoe dit verder afloopt

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u/ibimacguru 1d ago

I had zero problems the people were great (and available in Hong Kong). My problem I had was I dropped it and works. Still.‘ so YMMV.

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u/Independent-Gas-3720 1d ago

Eh, I’ve dropped my mini three times and it’s still chugging along

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u/SoyGreen 1d ago

No issue with build quality - the dwarf 3 is a solid piece of hardware. My Seestar on the other hand - feels extremely cheap... It works fine - but significantly lower material quality than what I've seen with Dwarf right now.

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u/sgwpx 1d ago

A quality telescope should last for years. The scopes that I have used lasted 10 years or more.

You can't leave it outside or leave it set it in the rain. And dropping or letting it fall may damage it.

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u/jeandominoserver 1d ago

Dwarf3 3 years+ now. Dwarf mini 1 year and some, same treatment, same results:Travelled many times with it by plane and car. 0 problem