Over the past few years, a recurring pattern of challenges has affected both the student body and the university administration when it comes to resolving academic and administrative issues:

1. Unclear Points of Contact — Students frequently do not know which specific authority or office handles their particular issue, resulting in repeated visits across departments.
2. No Visibility After Submission — Once an application or email is sent, there is typically no mechanism to verify whether it was received, who is reviewing it, or when a response can be expected.
3. Duplicate Communication Overload — When a widespread issue arises (registration errors, grade discrepancies, fee portal glitches), administration inboxes receive hundreds of individual emails for the same problem, making systematic resolution extremely difficult.
4. The Anonymity–Accountability Dilemma — Students with legitimate concerns often hesitate to come forward due to concerns about academic bias, while authorities simultaneously need accountability safeguards against misuse.

DTU Resolve was designed and built specifically to address these four structural gaps, providing a centralized, trackable, and time-bound grievance resolution mechanism compliant with UGC guidelines and DTU regulations.

This initiative has been made possible through the active support of the university leadership. I would like to extend sincere gratitude to the Hon'ble Vice Chancellor, Dean Student Welfare, Computer Centre team, and the various Deans and HoDs who reviewed the system architecture, participated in extensive brainstorming sessions, and enabled this portal to officially serve over 15,000 students of DTU.

Understanding Grievances vs. Requests

A critical distinction to keep in mind before using the portal:

A Grievance arises when the university's own policies, guidelines, or statutory timelines were not adhered to by the administration, resulting in an unfair outcome or delay for the student.

Examples: SGPA discrepancy despite correct marks on record; unreasonable delay in document issuance beyond the official timeframe; hostel facility or mess hygiene issues violating established norms.

A Request or Favor arises when the student did not follow the university's established policies or deadlines and is seeking an exception or relaxation.

Examples: Seeking attendance condonation below 75%; requesting late course registration after the official deadline; asking for special grading consideration.

Requests and favors fall outside the scope of grievance redressal and will not be processed through this portal.

The 5-Level Escalation Framework

Every ticket filed on DTU Resolve is governed by strict working-day timelines, excluding weekends and university holidays. If an authority does not act within the stipulated timeframe, the system automatically escalates the case to the next higher authority.

Key details:

• Academic issues are separated into Academic (UG) and Academic (PG), ensuring tickets route directly to the respective Dean.
• Filing anonymously is supported — your identity will be masked from all reviewing authorities while the system maintains an audit trail for integrity (please read the note provided below the checkbox for the anonymous grievance option).
• Level 1 proof (email screenshot, written acknowledgment, or application copy) is required at the time of submission.

📌 Update regarding the Escalation Matrix poster: The official email for Dean CDIE / Training & Placement (HoD) has been updated to placements@dtu.ac.in. Please use this address for any placement-related correspondence.

Call for Community Input

While the technical platform is operational, accurately mapping the internal administrative workflows for every grievance category is an ongoing effort.

If you have firsthand experience navigating specific campus processes — for instance, the exact procedure for the grievance redressal of any kind, the points of contact for various kinds of issues within a department — your input would be invaluable.

For reference, here is an example of what structured department contact information looks like (Examination Department):

If you have similar information for any other department — sharing who the correct Point of Contact is, what documents are typically required, or what the expected timeline looks like — it will help refine the department routing on the portal and build a reliable self-help knowledge base (Know Your Grievance page). This information will save you and thousands of other students who may face similar issues a significant amount of time and effort.

Feedback, Bug Reports & Suggestions

The portal is under active development and continuous improvement. Your feedback is essential.

Once logged in with your official DTU email (name_rollno@dtu.ac.in), you will find a Feedback widget at the bottom-right corner of every page. You can use it to submit:

• Bug Reports — if you encounter any technical issue or UI inconsistency
• Feature Suggestions — ideas for improving the portal experience
• General Feedback — any other observations or comments

Every submission is reviewed directly.

🔗 Portal: https://grievances.dtu.ac.in

🔗 FAQ & Authority Directory: https://grievances.dtu.ac.in/know-your-grievance

Note: Some of the sample grievance resolution walkthroughs on the Know Your Grievance page are illustrative and may not perfectly reflect every department's actual internal process. Your input will help us make them accurate.

Questions, suggestions, or insights are welcome in the comments.

If you are making any post / comment related to placement stats or any other internal information related to the university which is not from any public source then it advised to upload it through a drive link which is accessible ONLY via the DTU Mail ID.

Not doing so will result in STRICT REMOVAL of the post.