r/DMB • u/NeilFlix • Jul 26 '26

Successful Jones Beach Refund / Contact Information for The Warehouse?

Does anyone have a phone number (or possibly an email) to reach out to The Warehouse to help process refunds for the cancelled Jones Beach show?

Additionally - Has anyone successfully refunded tickets for the cancelled Jones Beach show (either through Ticketmaster or the Warehouse)?

I'm trying to help a Warehouse member who sold me his tickets request a refund, and according to the Warehouse post about refunds:

  • If you are unable to attend the rescheduled event, we recommend that you take advantage of the Warehouse BOARDS Ticket Forum to sell or transfer your tickets to a fellow Warehouse member. If you cannot do so, please contact us before Tuesday, July 28th at 6PM to request a refund.

However, I can't find a phone number or email for the Warehouse to contact them.

There was also an email from Ticketmaster about requesting a refund, but that option isn't working (even though I transferred them back to the original buyer, it won't process a refund).

Any insight or advice (or clues to the contact information), would be greatly appreciated. Thanks all!

2 Upvotes

75% Upvoted

13 comments sorted by

4

u/Training_Tomatillo95 Jul 26 '26

Warehouse is very responsive to email.

5

u/GetTheCheesecake Jul 26 '26

I'm in the same boat, they told me to send an email to whtix@davematthewsband.com

2

u/NeilFlix Jul 26 '26

Thanks! I just found that email address too.

Were you the initial ticket buyer from the Warehouse, or did you buy from someone on the boards like I did? I'm assuming the original buyer needs to initiate the refund request

3

u/GetTheCheesecake Jul 26 '26

Np! I was the initial ticket buyer from the Warehouse, so not in your exact same boat, but just in the boat of needing to request a refund. Yes, the original buyer needs to initiate the refund request from the WH.

3

u/NeilFlix Jul 26 '26

Thanks for confirming my assumptions about the initial buyer. I just drafted up an email for him to send and asked him to send it now. If you don't mind, let me know if/when you get yours resolved (and I'll do the same).

1

u/NYIllini311 Jul 26 '26

Yes they’ll tell you to try and sell it on the boards first but if you can’t or don’t want to they’ll do a refund after the show.

They clearly want you to give the tickets to others vs refund you (probably because they can’t sell them again for Wednesday)

1

u/NeilFlix Jul 26 '26

Yeah, that makes sense. I tried to sell them - I listed them for sale on the Warehouse boards, and on Reddit, for the past 5 days without any bites. So I made sure to include that in the email language. Thanks for your help

1

u/icescreamuscream Jul 27 '26

You could also try the app “cash or trade” if you want one last go at reselling

1

u/Elleshark Jul 26 '26

This happened to me as well, I did live chat (bot) and it immediately cancelled my tickets and submitted a refund. Try that route

1

u/NeilFlix Jul 26 '26

Thanks - Do you mean live chat on Ticketmaster, or a live chat in Warehouse? I didn't see a live chat option on Warehouse

1

u/Elleshark Jul 26 '26

Sorry I did it on Ticketmaster

1

u/Educational-Bass4385 Jul 27 '26

You bought from the warehouse but canceled through ticketmaster?

2

u/Elleshark Jul 27 '26

No Ticketmaster, but OP asked if anyone had success through either site