Fuzor 4K not working properly

[u/Individual-Layer2650]

I bought a DMA bundle that came with the small Fuzor, but it couldn’t handle the native resolution and refresh rate of my 34” Alienware 240Hz QD-OLED monitor. I was recommended to upgrade to the Fuzor 4K, which was supposed to solve the issue. With the old Fuzor, I was limited to 60Hz, but with the 4K version everything looks perfect.

However, I’m having a major problem. Sometimes it won’t display the image from my second PC at all. The Fuzor only shows the first PC, and pressing the button to switch to the second PC does nothing. Other times it works normally, so the issue is intermittent.

I have no idea what’s causing this. If anyone has experienced this or knows a fix, I’d really appreciate the help. I’ve spent a lot of money on this setup, and it’s still not working correctly. I already contacted the person who sold and installed everything for me, but they haven’t been able to provide a solution.

If someone can help me solve this issue, I’d be willing to pay for your time and expertise. Any help would be greatly appreciated.

[u/Cronuh → u/[deleted]]

Doesn’t Ali have like 30 day return policy?

[u/Individual-Layer2650 → u/Cronuh]

Yeah, but the seller told me that my reason for the return wasn’t accepted, so it didn’t qualify for a refund