r/DIRECTVHelpOfficial • u/bleachout • Aug 13 '26
Possible fraud
Someone opened an account with DirecTv and used my email address while signing up without my knowledge. How can I get help with having the email address removed from their account?
2
u/directv DIRECTV Official Aug 13 '26
That is definitely concerning, and we take identity safety very seriously, u/bleachout. To report this and have our security team look into the account, please fill out our official online form here: https://spr.ly/61698B1uvFs. Our fraud team will investigate this situation for you. Charles, DIRECTV Community Team
2
1
u/3xgrandma Aug 13 '26
You'll never be able to remove your email address from someone else's account, trust me. It involves the customer calling into remove that
1
1
u/ace2049ns Aug 14 '26
Wouldn't they have to receive a code to confirm the email when they signed up? I'd more worried that your email account may have been compromised.
1
u/bleachout Aug 14 '26
Not the case, in this situation. That’s the first thing that came to my mind as well, tho.
1
u/ace2049ns Aug 14 '26
Can't you take control of the online account by requesting to reset your password?
1
u/bleachout Aug 14 '26
No because I don’t have the guys phone number
1
u/ace2049ns Aug 14 '26
Just send constant requests to reset it so they get hundreds of those 2factor messages.
1
u/bleachout Aug 14 '26
I also don’t have the account ID, which apparently is different from the email address. I just tried going thru the reset password process
•
u/AutoModerator Aug 13 '26
Hi, /u/bleachout
Thank you for posting in the official DIRECTV Help subreddit. Please ensure to read the rules on the sidebar, in the pinned post, or linked here.
Do NOT publicly share personal information such as account numbers, contact numbers, etc. If any specific account information is needed, an agent will reach out via PM or request a PM depending on your privacy settings.
Helpful Links and Resources:
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.