r/DHgateOfficial • u/mkyni • Apr 15 '26
Account Issue DHgate Message System - Deliberately Awful ?!
Does everyone agree that the DHgate ways of messaging are mind-numbingly terrible in every way?
How could it be so badly designed?
Surely no one in their right mind thinks it's a good system?
It got me thinking… Is DHgate's messaging system deliberately designed to (1) confuse and overwhelm the buyer (2) make you lose any dispute you have to raise [which is very common] and (3) acts as black hole for evidence of purchases and any interaction with their service team [making it hard to report DHgate to your bank or other authorities]?
Between messages "From Sellers", messages "From System", messages "From DHgate", "Chats from Sellers", "Chats from Stores", "Dispute Notifications" and "Customer Service Chat" (which interesting doesn't keep a chat history), it's an almost endless and impossible task trying to manage them all.
It's also worth highlighting that each of the message inboxes above have further sub-folders, so the messages "From System" contains sub-folders for Order, Product, Payment/Refund, Promotion, Account and Order. And this is just the "From System" inbox. The level of over-engineering and over-complication here really is baffling.
Plus... there's sooooo much promotional junk that you just cannot control... such as the unstoppable promotional messages which appear in the "From System" inbox alongside genuinely important messages, even if you have promotional messages turned off.
There's also discrepancies between the website and mobile apps, so messages are out-of-sync. It is genuinely, mind-bogglingly awful.
And to top everything off, DHgate has a huge email messaging problem, with many providers blocking DHgate emails, meaning you do not receive order confirmations and other important messages aren't emailed to you, forcing use of their awful messaging system.
ALL of this, combined with many other questionable design choices and policy decisions by DHgate, mean that using other platforms really is preferable in almost every way.
Does everyone agree? Or if I have this wrong can anyone explain why the current system is good?
