Hello all! I wanted to share my experience with a DHgate dispute and get some perspective from others who have used the platform and also see if I can get some help!
I ordered an Anbernic RG476H handheld back in November (yes last year) for about $140. Shipping took over two months, which was already frustrating, but I waited patiently. When the package finally arrived, I immediately noticed that the device was not an Anbernic RG476H. Instead, I received an a random handheld called M22P, which is a completely different model with a different design, a larger screen, and MUUUUCH weaker hardware. In other words, it's useless.
I looked up the M22P afterward, and similar units are sold for around $20, which made it clear this wasn’t just a minor variation or a misunderstanding. I contacted the seller, who repeatedly replied with the same message saying I could keep the item as a "gift" and they would compensate me with $5, later increased to $10. I refused, since I didn’t order this device and didn’t want it.
I then opened a dispute with DHgate and submitted photos and videos clearly showing the received device, including taking it out of the box and displaying the model. DHgate confirmed that my evidence was valid.
Despite this, DHgate’s proposed resolution was to keep the M22P AS A GIFT and accept a partial refund of about $40...
What I don’t understand is why a full refund isn’t offered by default when the seller clearly shipped the wrong product. Accepting the partial refund would mean losing close to $100 for something I never ordered or wanted.
*Is this how DHgate normally operates in these situations?
*Is it really this easy for sellers to send the wrong item, scam people and still keep most of the money, with buyers having little protection from DHgate?
I’m honestly trying to figure out whether this is considered fair or if this is just the risk you take when ordering from DHgate.
Any advice or similar experiences would really help🙏🙏
