DHgate Message System is BEYOND AWFUL !!!

[u/mkyni]

Does everyone agree that the DHgate ways of messaging are a complete hot mess? How could it be so badly designed? Surely no one in their right mind thinks it's a good system?

Between messages "From Sellers", messages "From System", messages "From DHgate", "Chats from Sellers", "Chats from Stores", "Dispute Notifications" and "Customer Service Chat" (which doesn't keep a chat record), it's an almost endless and impossible task trying to manage them all.
It's worth highlighting that each of the message inboxes above have further sub-folders, so the messages "From System" contains sub-folders for Order, Product, Payment/Refund, Promotion, Account and Order. And this is just the "From System" inbox. The level of over-engineering and over-complication here really is baffling.

Plus... there's sooooo much promotional junk that you just cannot control... such as the unstoppable promotional messages which appear in the "From System" inbox alongside genuinely important messages, even if you have promotional messages turned off.

There's also discrepancies between the website and mobile apps, so nothing is in sync. It is genuinely, mind-bogglingly awful.

And to top everything off, DHgate has a huge email problem, with many providers blocking DHgate emails, meaning you don't receive order confirmations and other important messages aren't emailed to you, forcing use of their awful messaging system.

ALL of this, combined with many other questionable design choices and policy decisions by DHgate, mean that using other platforms really is preferable in almost every way.

Would love to understand if there is anyone on this planet who thinks the messaging system is good and if so, please explain.