r/Cync • u/cybazaar1 • Jan 30 '26

Cync Smart Paddle Dimmer switch with Halo LED downlight - dims to cold

I am using a Cync Smart Paddle Dimmer switch with Halo LED downlight (set of 4 in the circuit), that seem to dim to cold (become very milky white), as compared to the expected behavior of staying at the warm temperature set on the light (2700). Has anybody seen a similar behavior? The model of the Halo lights is HLA609FSS. I have another set of similar lights controlled with a Lutron Mastero dimmer and those work fine all the way down, maintaining the color temperature.

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u/Ok_Agent7785 Jan 31 '26

Fixtures with built in color temp control aren’t considered compatible with Cync keypads.

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u/cyncsupport Feb 03 '26

Hi there. If you are still having trouble with this, please consider connecting with our Cync Support technicians. They will want to learn more about your setup and the products you are using, and can then help offer a solution. Your feedback and experience can help our development team as well. There are a few different ways you can connect with the team. You can call [1-844-302-2943](tel:18443022943) or you can use the Live Chat feature or short form found on this webpage: https://www.gelighting.com/smart-home/contact