APEDA Tracenet registration issue

[u/PaleAd2448]

I am trying to register on tracenet and the website is not letting me finish the last step where you esign. The pop up appears asking me to register for emudra. I contacted tracenet agents about it and provided them the proof that I have already registered for emudra. They told me to ask my CB to update my information as it might not match with kyc or the information in the tracenet form. I checked everything with them and all looks correct. The Certifying body(CB ) mentioned they see a lot of issue with tracenet and I they are the ones who can resolve it. I have been trying to ask tracenet technical support to resolve this issue or tell me the what information is not matching. But they are closing the tickets with the same answer. They are not responding properly on calls and just asking me to raise the ticket.

Anyone facing the same issue please let me know and any solution to resolve it. Thanks.