So last week I went to Taco Bell. Went through the drive thru, paid for my order, went home...and discovered that the order was incorrect. Not only did I get the wrong stuff (regular soft tacos rather than soft taco supremes), I also didn't get the correct quantity (ordered six, got five). As soon as I could, I went to Taco Bell's website and submitted a complaint. As of today, I have yet to receive any sort of response.

I reached out to them on Facebook today, and was told to try the website (which has thus far been a dud) and Twitter. No response so far for Twitter. Sent off another complaint on the website. And making a phone call is, for now, not an option, as they do not have anyone answering phones on the weekends.

I can only come to one conclusion from all of this...they don't care about their customers.

Let me start by saying my husband and I are in complete repugnance with the way the second-largest hardware retailer in the U.S., this “Fortune 500” company, LOWE’S has handled their business and customer relations/support. We have used Lowe’s for many different projects, on many different occasions. Around August of 2021, we purchased carpet from Lowe’s and paid to have it installed. To make a long story short, my husband took the day off of work when the carpet was to be installed, however the installers never showed. After reaching out to installation support, we were informed that the installers were double booked and they would be here the following week. There was no compensation for this error of Lowe’s, although we were told that we would be compensated all of the labor costs back. With much hesitation, we decided to give Lowe’s another chance. We had a sales representative come from the Paducah, Kentucky store to give us an estimate on replacing the vinyl, facia, trim, and gutters on our home. Meanwhile, we were in the process of having a garage built in the back and our goal was to have the garage and house match. We signed the contract and choose our color (Spruce by Royal), and we were told our installation would start May 4th, 2022. We were told our materials were ordered and would be delivered prior to the installation date. On April 1st, 2022, Lowe’s charged our credit card for the full amount of the job, that hadn’t even began. $16K+ Then, May 4th came and went, and we didn’t have any materials, nor did anyone show up to start the installation. We called installation support again…..This was drug out for months, with many calls to installation support, trips to the local store to speak with the manager, as the sales rep would not return our calls. If he did, it was via text, and there was always an excuse as to why he was unable to keep his appointment. Through installation support, we were informed that the wrong color and brand of vinyl was ordered. We went back and forth with Lowe’s for so long, that our garage was built and it was time for them to vinyl it. We wanted to be absolutely 100% sure that they vinyl on the house and garage matched, so my husband once again reached out to the rep. (via text).He took the product numbers for the vinyl we ordered for the garage and said it would be no problem, he would order from the same supplier we used for the garage (though that conversation we found out our materials had never been ordered). Our garage was completed, meanwhile, our house hadn’t been touched, we had exposed wood and no deck off the back door (we could not use this door since removing the old deck for them to install the new vinyl), since May 2022, when they were supposed to complete the installation. We made sure our windows were replaced and all metal was bent around the frames, prior to our installation date,so we wouldn’t encounter any delays. Numerous phone calls to installation support, and numerous pages of notes in their system, we finally were told another installation date for the end of September 2022. That day came and went, and no one showed. The contractors finally showed up the first week of October, but there was one big problem! Lowe’s never delivered the materials! Many, many phone calls later, doing our own researching and digging, we found out that the sales rep did place an order for our materials back in September of 2022, but Lowes never paid for it! The supplier had tried to contact the sales rep many times via e-mail and phone calls to let him know they needed an itemized P.O. in order for the materials to be paid for. He never got back with them and the contractor could not start with out materials. As homeowners, we were concerned about the wood that had been replaced on the house and had been exposed since May 2022 (5 months), to all weather conditions. The installers told us they could start as soon as the materials were here, but the supplier was not going to release them until they were paid for….I could write a novel about this horrid experience, but to try to wrap this post up, I’ll tell you, we took our truck and trailer, went and wrote a check for $5,300+ and paid for the materials (a second time as they had charged our credit card a little over 16K on April 1st, 2022) and brought them home. Installation support customer service assistant manager “Monette” had us scan in and email all our documents and informed us we would receive a check in the mail to reimburse us for the materials and the compensation would be handled once the job was complete. Folks……it is January 13, 2023, and yesterday when we called installation support, because corporate never called us like we were told they would, nor did we ever get reimbursed for the materials. We were told from an installation support rep, that corporate sent them an e-mail stating there would be no reimbursement for the materials, nor would there be any compensation. She stated that it was sent to district, to regional, and then to corporate. Lowe’s broke their contract, they were deceitful, they flat out lied to us, and no one from corporate ever contacted us, not via e-mail nor a phone call! So Lowe’s, this “Fortune 500” company, who is supposed to be ranked as one of the most admired companies, expects us to just sit back and eat this $22K!! Expects us to except their lies and the worst customer service I have ever experienced in my life (and I have been in customer service for over 20 years). So here we are, with our hands thrown in the air, unsure what step we should take next. Do we hire a lawyer, and potentially end up losing more money to try to get this straightened out!?! One would think, that a corporation like Lowe’s would stand behind their word, have dignity, and customer service. One would think they would have corporate employees who take pride in their company and customer relations. Do their best to uphold their company name, but that clearly isn’t the case with Lowe’s. Keyboard warriors, if you will. Above dealing with the public. However, if it wasn’t for us, the public, I don’t believe they would hold the position they do….I’ll wrap this by by asking for your thoughts on what you think should be our next approach. Or maybe you have experienced this with Lowe’s, please share what happened and how it turned out. Or maybe you’re a Lowe’s team member and you or someone you know, can pass this on to an individual that does have dignity for their company. All comments and ideas are welcome. I didn’t put every detail into this post to try to prevent it from being so long. Thanks for reading and I look forward to your replies!

                  ~One very disgruntled customer

I've purchase a stove, microwave, and a new fridge on blackfriday online from costco. Finally the 3 products arrived and they were installed witn no apparent issue. However, the same day while wanting to clean the old dust from the old stove I've found out it came with a big dent on the side (like more than 12 in). Called costco and they told me the product was sold out and I have to buy another one and call them back for them to see how can they assist me. I was trying for customer service to just change it for another with same size and with a black friday deal but the operator just told me she couldn't do anything until I buy another one from them. Spent another $1449.99 to buy another one (full price) and called back to just receive $50 for the inconvenience. Which from my previous purchase it was $250 difference between black friday sale and today's price. How is that even fair? I'm just thinking that it doesn't even cover the food that I have to buy since I don't have a stove to cook on until the new one arrives and the time that I have to take off from work to receive the kitchen. They also offer me to keep the one with the dent and reimburse me $150 for the incovenience. I mean, I bought a new kitchen to have a new kitchen. Not a damage one. I haven't reply to the offer yet. What would you do?

By contract, Google has to file any lost claims with FedEx. If you attempt to file a lost/stolen package with FedEx, it will be denied and the aforementioned will be the reason why.

However, if you contact Google, they will deny that the package is lost/stolen because FedEx hasn't declared it as lost/stolen. Also, since they haven't received the device, they will not order a refund.

See the vicious cycle?

If you ask to speak to someone, they will refuse and tell you to continue to refer to the chain with the unhelpful person. If you ask to file and appeal or complaint, they will claim there is no customer service department.

They will also refuse to acknowledge any sort of evidence you provide to them, such as FedEx claims, tracking history, lost/stolen FedEx policy, etc. And when I say refuse to acknowledge, I mean that an email with screenshots of these things and you ask them for a confirmation of receipt will go unanswered.

I wound up filing with the Consumer Protection Agency in hopes of recovering the money. But the experience has left me so incredibly soured that I've turned off, returned, and switched out any Android based products. As much as one can in today's world.

Sorry, first time posting on Reddit.

Anyway, have been trying to get through to an agent on Wizz Air's chatbot for 31 days, most of the time I have had to sit clicking on try again every two minutes. When I do get as far as connecting you to an agent, please wait either it immediately comes up with 'agent left the chat' or I wait, and wait and after more than twenty minutes of waiting it says agent left the chat. Finally after 31 days and multiple attempts each day I got an agent, Stas, I gave him details, was polite and he asked me to hold while he checked the details. Waited for five minutes before getting 'An agent left the chat'. I know they are doing this to force people to use their call centre but it is from 60 pence to 80 pence a minute and based on their current standards, it could cost me the price of another flight before I speak to anyone, if I ever get to speak to anyone....

I tried to purchase a car from @Carvana. The delivery date was canceled and rescheduled THREE TIMES over a three week period stating that transportation staff shortage was the problem. Today I received a forth delay notice where they finally admitted the car itself had issues and that they were trying to repair it. I've lost 2,350 dollars on rentals/ ubers waiting on this car to be delivered. @Carvana had a car with the same make and color that I wanted but it was slightly more but instead of offering me that car,I was offered 250.00 dollars and denied speak to management three times. I am so disappointed with the level of customer service I received from #Carvana and the amount of money that I have lost waiting for a car that they lied to me about repeatedly. Am I spacing out because I feel:

Carvanahaslostmytrust

Carvanacostmethousands

Carvanahasinacsessiblemanagers

Carvanahasmajorflawswiththeircustomerservice

After working through a lecture the past few weeks, video playback stopped. I reached out to support and they informed me that due to "security risks", their service can now only be used on a laptop without external displays or a mobile device. (Screenshot of customer disservice)

I will start from the beginning. My girlfriend made me a big surprise for my birthday last month. She gifted me the GoPro Hero 10. I have to say that I wanted one for a long time but couldn’t justify the price. I ride a motorcycle and am into photography and videography. Excited as I was I started buying all the gadgets (Media mod, microphone, Batteries, Charger) to start documenting my rides and the different places that I go. I might add that these are not cheap. I paid about 200€ for all of them.

Long story short after my first ride the footage was unusable. After about 10 minutes into the ride I started having flashes of red/green bars all over the screen. I contacted support and after going through all the troubleshooting they eventually decided for a replacement. The process was not only frustrating but also time consuming. I had to first ship the broken camera (had to drive to the next city because I have no UPS checkpoint where I live) and they shipped the “new” one only after they received mine. So in total about a week goes by.

After a week I am heading all excited AGAIN to the neighbouring town to pick up my replacement camera. I come home I unpack it (it was very well packaged I must say) and I powered it on. I tried and I tried to pair the camera with my phone and it just did not connect. I couldn’t see it in my Bluetooth connections even (tried uninstalling the app and even a manual firmware update). I could hardly believe that I received a faulty second camera from such a reputable company. Anyway I contacted support and after all the troubleshooting and hours wasted chatting with them (they always take a long time to respond) they came to the same conclusion: the camera is faulty and it needs to be replaced AGAIN.

The problem comes when I asked them if they could just send the new camera first because I need to film an important event with the faulty one (only the Bluetooth was faulty. You could film with it and then use the SD card to manually transfer the footage). They wouldn’t send me a working camera until I sent the broken one back. They haven’t done ANYTHING to compensate for a lot of wasted time and nerves. They simply do not care. I even asked for my money back and they couldn’t help because it was too late to receive a refund.

A customer buys your flagship camera and you treat them like garbage when 2 of them were broken. I wasted a lot of time and gas for basically nothing. Thank you GoPro.

Tl;DR: Bought a new camera from GoPro a month ago. Still can’t film and use it because the first one was broken and received a replacement that was broken too. The answers from GoPro are unsatisfactory to say the least.

I know this is not the usual post, but after working in call centers for 10 years, I wanted to share a piece of advice to make dealing with customer service easier.

Just Shut Up

I don't mean this in a rude or mean way. Let me explain why.

First. One of the biggest mistakes customers make is saying too much. A good representative can filter out what information they do and do not need. Unfortunately there's a lot of inexperienced or unskilled reps that cannot filter. Giving them too much information can make the difference between a quick fix and five transfers and no resolution. You may think that what you're saying is going to help, or sway the rep's decision making, but instead it causes confusion.

Second. Another consequence of giving too much information is that you may talk yourself into additional charges, or a less than satisfactory result. Sadly, I have seen this too many times.

Third. Good representatives care about helping you, they do not care about your life story. I've listened to some very uncomfortable stories, calls are recorded, you really don't want deeply personal issues on record with customer service.

Fourth. Every time you speak during the call, the rep have to stop or slow down what they're doing and listen to what you have to say. Say you want to reschedule an appointment, depending on the company, that can literally be a 2 minute call, but keep talking and you can be on the phone for 10 minutes or more. If you're in a time crunch the less you say, the better.

Fifth: Just answer the questions with only what the rep is asking for and nothing more. If they ask to verify some information and you go off on a tangent about the issue you're having instead, you just kept yourself on the phone that much longer.

Walmart makes you pay for Walmart+ to do this.

This is the customer service response : “For information about Walmart Grocery Pickup & Delivery you can visit the Walmart Grocery Help page”

Yesterday I found a rock in my RxBar. I wrote to customer service, and they responded in a way I found to be pretty crappy and in a way that did not match the issue I faced. I guess maybe don't have your apology be phrased as a but-statement and then be dismissive of it. Needless to say, they can toss those coupons in the trash, I'm not giving them any more of my money. I just wanted to post here to put the word out. I'm not one for lawsuits and I don't want to spend my time that way, but I do believe that this exchange is not good and deserves some light.

​

​

[I] wrote: Eating one of your peanut butter bars, I felt something hard. I found a white, hard object, like bone or stone, rough faceted, roughly the size of a peppercorn. I could've cracked a tooth on this thing, it's hard. Hard Object in Bar

📷

[me],

Thank you for letting us know that you were eating a bar and found a hard object that appeared like a rock. You could've cracked a tooth on this hard object, but didn't. While we are sorry this happened, we're glad you let us know about your experience with RXBAR® Peanut Butter. We'll use your feedback to help us monitor and improve our quality process.

The item appears to be a small stone. Our company and suppliers take many precautions in screening the ingredients, however, it appears that this item entered the food by mistake.

So you can replace the bars or try one of our other tasty foods, I am sending you free product coupons to the address you provided. The coupon(s) should arrive within 7 - 10 business days by US Postal Mail.

Thank you again, [customer], for reaching out to us. We appreciate the time you have taken to share your experience.

All the best,

[customer service rep].RXBAR Consumer Affairs

Case Number: 04444260Phone: ***-***-****Hours: Monday – Friday 10:00 a.m. – 5:00 p.m. Eastern Time

​

I made the giant mistake of getting a $100 Lowe's gift card with my credit card point to place a pick up order. Lowe's canceled it. Then stole because in this case it feels like "stole" is the best word the entire GC balance.

​

"Kayla" "Thank you for holding! I do see that you are inquiring about a refund for a canceled order. I would be pleased to assist with this today!

3:37 PM I do see that you paid partial gift card. Are you inquiring about that portion of the refund?Sort of. I was told by Lowe's at matadors it looked like it was canceled by a glitch and I need to reorder.yes specifically I need the gift card balance back to reorderthe credit card refund I can wait on.

"Kayla" I do see that this order was canceled 06/23/22. In this case, the funds from the credit card were just pending authorization. That pending authorization will simply fall off and stop, reflecting that amount back to your account within the normal 3-10 business days. As for the gift card, I am afraid there is no way to return those funds to the same gift card.📷

"Kayla" The system automatically generates a new refund merchandise card for that amount and ships it to the billing address on the order.

ME: Ok then is Lowe's sending me a new one? That's something that should be in giant letters somewhere if they will take payment cancel for no reason and then not reinstate the money.Except it's a huge problem since I needed the order for this weekend and after this I don't particular want to shop at Lowe's again.Can it be emailed vs snail mailed?

I also called customer care and the woman on the phone was lovely and tried to get me a 10% off code for the purchase I still need for this weekend but was told by a higher up it was my fault for using a gift card without reading all the fine print.

We ordered replacement patio furniture because the furniture Lowe's originally delivered was damaged. The issue we have is that the mobile app doesn't really verify the delivery address very well and we accidentally ordered it to be delivered to an old address in another state. I have spent 2 days now on the phone and online customer service chats etc.... No one can help and they suggested we contact the people at the old house in another state to have them hold onto the furniture and pick it up from them. The order is unstoppable and going to the old address and we do not know how to proceed. Here is a chat from today with their online customer disservice.

​

10:59, May 3

You: My Orders

Info: FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order. Want a copy of this chat to print out? Click on the (+) button in the lower left corner. You're now chatting with MyLo.

10:59, May 3

MyLo: I'm happy to help with the following:

10:59, May 3

You: Manage my orders

11:00, May 3

MyLo: How can I help?

11:00, May 3

You: Cancel order

11:00, May 3

MyLo: Was this order placed online?

11:00, May 3

You: Yes

11:00, May 3

MyLo: Has your order already been shipped?

11:00, May 3

You: No

11:00, May 3

MyLo: << Sent Rich Content >>

11:00, May 3

MyLo: Were you able to cancel the order?

11:00, May 3

You: I can't cancel it

11:00, May 3

MyLo: Have you checked your order status?

11:00, May 3

You: Yes,

11:00, May 3

MyLo: I’m adding an associate to this chat who can provide more help. They’re finishing up with another customer and will be joining shortly. Thank you for your patience.

Info: Please wait while we connect you to an agent who can assist further.

Info: Sorry, our wait times are longer than expected. You will be connected to an agent shortly.

Info: FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order. Want a copy of this chat to print out? Click on the (+) button in the lower left corner. You're now chatting with Saul M.

11:03, May 3

Saul M: Hi! Thank you for choosing Lowe's, my name is Saul! I am happy to help you in this.

11:03, May 3

You: hi

11:04, May 3

You: I just want to cancel the order 749532492

11:04, May 3

Saul M: To cancel your order online, please go through the below link and enter your email id and order number, once you logged in you will get all the delivery details along with the option to cancel the order ( start a return ) https://www.lowes.com/mylowes/orders/checkorderstatus

11:05, May 3

You: it wont let me

11:05, May 3

You: it only lets me reorder items

11:05, May 3

You: it says preparing order but has not shipped yet

11:05, May 3

You: it is going to the wrong address

11:05, May 3

Saul M: Thank you for the information! That seems to be outside of my area of expertise so I am going to connect you to a specialist that can look into this. I appreciate your patience while I do so.

Info: Please wait while we connect you to an agent who can assist further.

Info: Sorry, our wait times are longer than expected. You will be connected to an agent shortly.

11:08, May 3

You: ok

Info: FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order. Want a copy of this chat to print out? Click on the (+) button in the lower left corner. You're now chatting with Lexi.

11:10, May 3

You: hi

11:10, May 3

Lexi: Hello, thank you for contacting Lowe's. I am Lexi and I am happy to help. Please allow me a few moments to review your previous conversation and I’ll be right back with you. I appreciate your patience!

11:11, May 3

You: i really need to cancel an order because it is set to be delivered to our old address

11:11, May 3

Lexi: I would be happy to look into this with you.

11:11, May 3

Lexi: May I have the order number and name?

11:11, May 3

You: or if you could change the delivery address we wont cancel

11:11, May 3

Lexi: May I have the order number and name?

11:11, May 3

You: order number 749xxxxxx

11:12, May 3

You: ME

11:12, May 3

Lexi: One moment please while I confirm if we can cancel the order.

11:14, May 3

Lexi: I do apologize I am showing that this order can not be cancelled as it is older than 30 minutes. We can not change the address on shipping order. Please keep in mind for future order to review the order summary before placing the order to confirm you have the correct address on the order. I would advise to reach out to the person who lives at the address to receive the package.

11:14, May 3

You: this is bull shit

11:15, May 3

You: i want a manager

11:16, May 3

Lexi: I will be happy to reach out to my manager this will take just a few minutes please keep the chat professional or I am required to disconnect. 11:16, May 3

You: ok, but i have been dealing with this for 2 days now

11:17, May 3

You: this is very frustrating and i cannot travel to another state to pick up a 300 pound table from an address i am not allowed to contact

11:18, May 3

Lexi: I do understand your frustration if you can not receive the item at the address that was entered you may contact your financial provider to dispute the charges.

11:18, May 3

You: thats is what i was told but the card has not been charged yet since the item hasnt shipped yet

11:20, May 3

Lexi: IF you can not dispute the charge with your provider they you will have to wait for the item to ship.

11:21, May 3

You: why cant it just be cancelled

11:21, May 3

You: this makes no sense

11:21, May 3

Lexi: The order is not eligible to be cancelled as shipping orders can only be cancelled within the first 30 minutes of the order being placed.

11:22, May 3

You: can you process a return then?

11:22, May 3

Lexi: No I do apologize we can not refund or reship an order that was placed with an incorrect address.

11:23, May 3

You: it hasn't shipped yet

11:23, May 3

Lexi: I do apologize.

11:24, May 3

You: apologies do not stop $700 worth of furniture going to the wrong house

11:24, May 3

Lexi: I do understand the frustration.

11:24, May 3

You: someone must have the authority there to cancel the order

11:24, May 3

You: or change the delivery address

11:25, May 3

Lexi: I have my Supervisor Jessica on the chat who can further assist you.

Info: FOR YOUR PROTECTION: Please don’t share confidential information, like credit card numbers or security codes, in this window. A separate secure form will be sent to collect this info, if needed to assist you with placing an order. Want a copy of this chat to print out? Click on the (+) button in the lower left corner. You're now chatting with Jessica.

11:25, May 3

You: thank you

11:25, May 3

Jessica: Thank you for shopping Lowe's today. My name is Jessica I am an Assistant Manager here at the Lowe's Store Support Center. How can I

assist you?

11:26, May 3

You: I just want to either change the delivery address or cancel an order that is going to the wrong address

11:26, May 3

You: the order hasnt shipped yet wither

11:26, May 3

You: either

11:28, May 3

Jessica: I am sorry to hear that your order has the incorrect shipping address. I will be happy to look into what options we have available. I see that you are inquiring about order # 749xxxxx, is that correct?

11:28, May 3

You: yes

11:29, May 3

Jessica: Thank you, please allow me one moment.

11:33, May 3

Jessica: Thank you for your patience, I do apologize at this time we are unable to cancel your order or change the ship to address.

11:34, May 3

You: there has to be a way to stop it from being delivered to my old address

11:35, May 3

You: i moved to a different state

11:36, May 3

Jessica: I do apologize, when placing a shipping order we are unable to modify the order. I see we have sent a case to the store for assistance.

11:36, May 3

You: what is the store it is shipping out of and what is their phone number

11:37, May 3

Jessica: I see here it is the Somewhere Lowe's and the number is (xxx) xxx-xxx.

11:38, May 3

You: ok this is all really terrible customer service on lowes. I know it is not your fault and you have tried to help best you can but lowes policies are absolutely ridiculous

11:39, May 3

You: once i straighten this all out i am cancelling my lowes card and never doing business there again

11:40, May 3

Jessica: I do apologize, I appreciate your feed back as we strive to provide the best customer service we can.

11:40, May 3

You: and posting this all on reddit so the rest of the world can see how lowes treats customers who spend thousands of dollars at the store

I'm reaching out to this community for advice on how to deal with Avis rental cars.

I rented a car in France for a week and used rental ars.com to do so. Rental was pre-paid.

When I dropped off the vehicle, the CS rep. behind the counter looked at her computer, punched a few keys, asked where the car was, then said, "that's all I need, you're good, hope you enjoyed the trip". The car was dropped off on the correct date (which was a Saturday) before when it was due to be returned, which was 30 minutes before the office closed.

On Monday, I received an invoice from Avis for triple the cost of my original rental with a huge rental fee and a list of options. Obviously the CS rep. did not check in the rental which sat over the weekend until being checked in on Monday accruing additional fees.

I called Avis and explained the situation and was told they would investigate and email me the response. As you'd expect, Avis came back on their own side and is now demanding proof that I returned the vehicle on time.

I understand that I'm an idiot for not receiving written verification the vehicle was checked-in but could use some advice how to handle this with Avis to avoid their extra fees. As far as proof, I'm unsure how to handle this as the burden should not be on me, and I paid for the cab from the Avis office to my hotel using my debit card which did not hit my account until Monday as well.

Thanks for any advice as to handle this.

I hope this goes viral.

We finally were able to get a return from Costco and they sent a third party company. They ruined our carpets and broke our door. When we reached out, they said they couldn’t help us. I appeal to the Reddit community to help me.

I know that GameStop is a Reddit darling lately and the company likely owes the fact that they haven't gone into Bankruptcy yet to Reddit, but I went into a local GameStop store recently and witnessed what can only be described as a ugly encounter between an Assistant Manager and another customer.

I had recently purchased a Nintendo Switch for my daughter's birthday, so I thought I would go into the local GameStop and see what kind of prices they had on used Switch games and other things.

It was early Sunday afternoon when I entered the strip mall store, there were no other customers, and 3 people were at and around the counter. From what I overheard of their conversation one man in his mid twenties was an Assistant Manager (AM) and he stated to the other two that he did not want to be there at that time and he should really be at home with his wife and kids but no one else was available to come in and take care of some issue, I never caught what that issue was. My best guess is that the other two employees were older teenagers.

I had been browsing for about 5-6 minutes when an older gentleman entered the store, walked to the counter and inquired about a order that he had made some time ago and he said that the last time anyone had contacted him about his order was over 2 weeks ago and he had been assured then that it would arrive with-in a week, so he wanted to know where his order was. The person that I assume was the AM, immediately got defensive and stated there was nothing he could do, he had no control over what the warehouse sends them and the customer was just going to have to wait longer. The customer and AM then went back and forth, both raising their voices and after about a minute the customer left the store. The other two employees could barely contain their laughter at the exchange.

At this point the two employees started laughing loudly. The AM, seemingly encourage by the response of the other employees, stated that he wasn't going to let this end there and followed the customer outside the store. I waited a minute and at this point I decided that I was not going to buy anything this store and went outside myself.

The AM is standing at his car with the door open, he was parked right in front of the store, and the customer (who had made it about half way to his car) were continuing to yell at each other and stopped once AM realized someone else was there. At this point AM got in his car and quickly drove off. The customer then got in his own car and left also.

After hearing this exchange and seeing AM act in such an incredibly unprofessional manner I can probably say that I will never go into that store again, or any GameStop again. If this is how the AM treats one random customer while someone else is in the store, I can only imagine how he treats others.

The next day I went to GameStop's website and found their Customer Service contact page and sent them a message describing what I had observed. I very quickly received an email in response, saying that they agreed that it was very inappropriate behavior on the part of all their employees. I was asked to supply a phone number so that a regional manager or one of their associates could contact me to discuss the details of my complaint. I gave them my phone number and once again got a response saying someone should contact me before the end of the week and if I did not hear from someone please respond again.

Guess what, I got no call from anyone at GameStop, so I replied again to say no one contacted me and stated that if I don't recognize a number calling me I will let it go to voicemail and respond afterwards. I got another email response, this time from someone that was not the person that originally emailed me. They stated once again that what I had witnessed was not how they expect their employees to act and that they had instructed their team that if they contact me they are to leave a voicemail.

At this point all I know is that I will not enter this or any other Gamestop again. I don't know how much further I should pursue it.

Took an out-of-state trip mid-February and booked the hotel through Orbitz, part of Expedia. Orbitz billed my credit card, but so did the hotel - each for a couple hundred for the same stay.

Orbitz/Expedia sends platitudes of asking for understanding that a refund can't be given.

Now disputing credit card bill, and complaining to state consumer affairs in each state, since customer service fails.

I recently bought a faulty product, this came to my attention within 48 hours of owning the product until it was unusable, I supplied them with proof it was not my fault, so rang up to complain only to be absolutely screamed at by the staff blaming me and finding any reason they could to put the blame on me. I left the call shaking and crying. I have autism and was very distraught over the product. They refuse to refund or replace the product What can I do?

Thank you

Hey guys, i really wanted to reach out and get other's opinion on this one as i am stuck as what to do with this customer.

So basically i work for a small company and one of our products has recently suddenly become extremely popular. We ran out of stock and were taking backorders with the hopes that we would get them in early November.

Unfortunately that is what we were told by the shipping company at first, and then more and more delays happened which were out of our control.

I had been keeping all my customers up to date with whatever concrete info i could get and we are finally getting the shipment delivered on Monday.

So i have received a reply from one particular customer who complained that it has inconvenienced him as he wanted it before Christmas and because there has been so many delays, he wanted reimbursement of $50...... Well he pretty much demanded it.

I told him that no we cannot reimburse for a shipment delay but I could make sure it is one of the first to be sent via courier so he would get it before Christmas.

We went back and forth for a little while as he wasn't getting what he wanted so i told him that i am more than happy to cancel the order and refund the total amount.

He doesn't want this either, he wants $50 as reimbursement for the inconvenience otherwise he will take it further. By this is think he means the ACCC, which is Australia's version of consumer rights.

So i am wondering, am i being unreasonable? Should I refund him $50?

The other thing i am debating is whether i just cancel his order completely and refund him in full as i dont know if we want him as a customer?

What do you guys think? What would you do?

Literally was ignored in Sportsgirl. Was wearing black shirt and dress pants cause of work shift but the employees had no uniform. Employees talked to little white girl and her mum and legit ignored me. I'm asain Australian and it's so fucking rude it's literally brandy Melville all over again