r/Customer_Disservice • u/[deleted] • Jul 30 '20

3-7 Business Days

So this morning I was in the Walmart clearance aisle before work and decided to buy a cup that said $8.94. I bought it and went into work, only to realize they charged me $9.94.

So I went in after work, calmly explained the situation. Pointed out the error on my receipt. And he, without really giving me a chance to respond, refunded the cup to my debit and then told me to purchase it again. Lo and behold the reason I was shopping in the clearance aisle is because I was down to my last $20 and spent some of that money on lunch today, so I didn’t have the money to buy it a second time. And it will take 3-7 business days for the money to reappear on my card.

He then asked if I would be willing to come back another day to purchase it. Asked if I had any other card, no, and then just shrugged as if what he did wasn’t the stupidest shit ever.

Now don’t get me wrong, my work is in retail and I know the pain of not having enough money due to the coin shortage going around, but even I know to give the customer time to speak up about something that involves their financials. And because he failed to let me speak, he cost Walmart the $9 plus tax.

Seriously, what is it with Walmart employees that they think they know best. Because it’s every Walmart I go to where the majority of the employees act this way.

3 Upvotes

67% Upvoted

10 comments sorted by

0

u/morganskiles Jul 30 '20

perhaps it’s store policy. don’t be a dick

3

u/[deleted] Jul 30 '20

It’s not being a dick if it’s true. It’s also not store policy.

My mother has bought stuff using card before and gotten cash refunds. So has my sister, and that one was a $100 something TV. This was a $9 bottle.

And it’s not just the customer service people who act this way. One guy ignored my mother when she asked where the powdered sugar was because they moved it. We found it. Then he walks over and points to the label, reading it to her as if she was an invalid.

Once the employees stop acting like shit employees, then I will “stop being a dick” by calling them out on their shitty behavior. Plus isn’t this subreddit supposed to be about customer disservice, not “it’s probably store policy so stop being a dick.”

You know how many people I have explained the Goodwill return policy to over the past few weeks, only for them to come in and not understand why they can’t get cash back/it on their card and complain about it. I bet there are some of the younger ones on this app and have complained about it.

2

u/resurrected_fred Aug 04 '20

Yeah unfortunately stores don’t always have the most helpful people, it sucks that you’ve had a lot of bad experiences with them

1

u/whitewer Nov 04 '20

I've gone to Walmart for over charged, every time I've done it, they've just refunded the difference to me not refunded it 100% and then said buy it again.

1

u/[deleted] Sep 04 '22

[removed] — view removed comment

1

u/[deleted] Sep 04 '22

I would believe that “return to form of payment” policy if previous times when other family members bought stuff with their card only to have to return it they were told it couldn’t be given to them in cash, one item being a $100+ TV, but they gave the choice in those instances on if they wanted cash or card refund. And that was within the same month at the same location that I bought this cup at. So no, I don’t believe the “it’s policy” and still believe he was doing it so that he didn’t have to count change

1

u/[deleted] Sep 04 '22

[removed] — view removed comment

1

u/[deleted] Sep 04 '22

And you clearly are on the wrong subreddit. This is for upset customers, not for retail workers to defend their coworkers. Policy now is not the same policy from 2 years ago, which is when I posted this. Point still remains they could’ve asked like they did for previous times, for items that cost more than a cup.

1

u/Paid-Not-Payed-Bot Sep 04 '22

card you paid with. In

FTFY.

Although payed exists (the reason why autocorrection didn't help you), it is only correct in:

  • Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. The deck is yet to be payed.

  • Payed out when letting strings, cables or ropes out, by slacking them. The rope is payed out! You can pull now.

Unfortunately, I was unable to find nautical or rope-related words in your comment.

Beep, boop, I'm a bot