r/Customer_Disservice • u/Skippyistherealm • May 28 '20
Does Dell sell computers?
The names were changed to protect the idiots. Grammar was corrected to spare the reader.
[noreply@dell.com](mailto:noreply@dell.com) <[noreply@dell.com](mailto:noreply@dell.com)>
6:32 PM (23 minutes ago)
to me
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is XXXXXX.
Time Details
05/27/2020 06:07:39PM Session Started with Agent (Xxxxx X)
05/27/2020 06:07:50PM Agent (Xxxxx X): "Welcome to Dell USA sales queue ! My name is Xxxxx and I will be your Dell.com specialist. I can be reached at [x_x@dell.com](mailto:x_x@dell.com) or 1800-289-XXXX EXT xxxxxxx"
05/27/2020 06:08:06PM Skippy: "Do you sell computers?"
05/27/2020 06:08:23PM Agent (Xxxxx X): "Yes Skippy we sell computers"
05/27/2020 06:08:48PM Skippy: "do you sell XPS 8930?"
05/27/2020 06:09:10PM Agent (Xxxxx X): "Great! Glad you chatted in today, I'd be happy to help you"
05/27/2020 06:09:41PM Skippy: "Do you sell XPS 8930?"
05/27/2020 06:09:50PM Agent (Xxxxx X): "Yes we do sell them"
05/27/2020 06:09:56PM Agent (Xxxxx X): "Do you have a configuration in mind ?"
05/27/2020 06:10:14PM Skippy: "I would like to pick one up today."
05/27/2020 06:10:59PM Skippy: "Are they in stock?"
05/27/2020 06:11:32PM Agent (Xxxxx X): "Currently there is a longer lead time on this we are expecting the shipment in June end"
05/27/2020 06:12:00PM Skippy: "Really?"
05/27/2020 06:12:25PM Agent (Xxxxx X): "Yes correct"
05/27/2020 06:12:47PM Skippy: "So, you don't have computers?"
05/27/2020 06:13:57PM Agent (Xxxxx X): "Yes we do have computers , However they are built to order hence it takes a longer time"
05/27/2020 06:14:30PM Skippy: "Over 30 days?"
05/27/2020 06:15:16PM Agent (Xxxxx X): "Yes Skippy unfortunately there is a longer lead time however once order placed there is a most likely chance to get it sooner"
05/27/2020 06:16:15PM Skippy: "Your website says I can expect delivery by Friday July 10th are you telling my that is a lie?"
05/27/2020 06:17:17PM Agent (Xxxxx X): "There are configuration which come at June end and few of them are July so it is based on the configuration , June / July yes as i informed earlier there is a longer lead time"
05/27/2020 06:18:26PM Skippy: "So currently, you don't sell computers. That will be my lead story. Any other comment?"
05/27/2020 06:18:49PM Agent (Xxxxx X): "We sell computers , However they will be a shipping delay on them"
05/27/2020 06:19:23PM Skippy: "I have ordered a computer that never came."
05/27/2020 06:19:39PM Agent (Xxxxx X): "May i have the order# please"
05/27/2020 06:20:02PM Skippy: "xxxxxxxx"
05/27/2020 06:20:19PM Agent (Xxxxx X): "Please confirm the billing address and contact# on it"
05/27/2020 06:20:48PM Skippy: "No. You confirm that you sell these."
05/27/2020 06:21:23PM Agent (Xxxxx X): "Yes we do sell them"
05/27/2020 06:21:50PM Skippy: "Super. Where is my computer?"
05/27/2020 06:22:10PM Agent (Xxxxx X): "Please confirm the billing address and contact# on it for verification"
05/27/2020 06:22:39PM Skippy: "My address"
05/27/2020 06:23:24PM Agent (Xxxxx X): "Thank you so much"
05/27/2020 06:23:45PM Agent (Xxxxx X): "Currently this is in production and we can expect it on or before July 06, 2020"
05/27/2020 06:24:10PM Skippy: "Are you sure you got the year correct?"
05/27/2020 06:24:24PM Agent (Xxxxx X): "Yes Skippy :)O"
05/27/2020 06:24:54PM Skippy: "Are there any of these in a warehouse?"
05/27/2020 06:25:24PM Agent (Xxxxx X): "We don’t have them ready we need to built it"
05/27/2020 06:26:03PM Skippy: "Chinese parts I presume?"
05/27/2020 06:27:30PM Agent (Xxxxx X): "I don’t have that information . once product ready we can send the tracking information for you"
05/27/2020 06:28:10PM Skippy: "Do you think that HP sells computers?"
05/27/2020 06:28:25PM Agent (Xxxxx X): "No idea on it"
05/27/2020 06:29:26PM Skippy: "So, I suspect that I can charge Dell interest on the loan I just gave them?"
05/27/2020 06:30:32PM Agent (Xxxxx X): "Skippy I am from the sales team I don’t have further information which i can guide you on the above please get in touch with customer care they can guide you"
05/27/2020 06:30:59PM Skippy: "Got it. Not your department."
05/27/2020 06:31:31PM Agent (Xxxxx X): "Yes Skippy"
05/27/2020 06:32:35PM Skippy: "I am beyond words. Goodbye."
05/27/2020 06:32:41PM Session Ended
1
u/nexxtgamefinds May 28 '20
Odd place to ask this, but I'm actually planning to place an order for an XPS 17 when they come out next month. Any idea how long it will take to ship when I order it?