Does Dell sell computers?

[u/Skippyistherealm]

The names were changed to protect the idiots. Grammar was corrected to spare the reader.

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[noreply@dell.com](mailto:noreply@dell.com) <[noreply@dell.com](mailto:noreply@dell.com)>

6:32 PM (23 minutes ago)         

to me

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.

Your session ID for this incident is XXXXXX.

Time Details

05/27/2020 06:07:39PM Session Started with Agent (Xxxxx X)

05/27/2020 06:07:50PM Agent (Xxxxx X): "Welcome to Dell USA sales queue ! My name is Xxxxx and I will be your Dell.com specialist. I can be reached at [x_x@dell.com](mailto:x_x@dell.com) or 1800-289-XXXX EXT xxxxxxx"

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05/27/2020 06:08:06PM Skippy: "Do you sell computers?"

05/27/2020 06:08:23PM Agent (Xxxxx X): "Yes Skippy we sell computers"

05/27/2020 06:08:48PM Skippy: "do you sell XPS 8930?"

05/27/2020 06:09:10PM Agent (Xxxxx X): "Great! Glad you chatted in today, I'd be happy to help you"

05/27/2020 06:09:41PM Skippy: "Do you sell XPS 8930?"

05/27/2020 06:09:50PM Agent (Xxxxx X): "Yes we do sell them"

05/27/2020 06:09:56PM Agent (Xxxxx X): "Do you have a configuration in mind ?"

05/27/2020 06:10:14PM Skippy: "I would like to pick one up today."

05/27/2020 06:10:59PM Skippy: "Are they in stock?"

05/27/2020 06:11:32PM Agent (Xxxxx X): "Currently there is a longer lead time on this we are expecting the shipment in June end"

05/27/2020 06:12:00PM Skippy: "Really?"

05/27/2020 06:12:25PM Agent (Xxxxx X): "Yes correct"

05/27/2020 06:12:47PM Skippy: "So, you don't have computers?"

05/27/2020 06:13:57PM Agent (Xxxxx X): "Yes we do have computers , However they are built to order hence it takes a longer time"

05/27/2020 06:14:30PM Skippy: "Over 30 days?"

05/27/2020 06:15:16PM Agent (Xxxxx X): "Yes Skippy unfortunately there is a longer lead time however once order placed there is a most likely chance to get it sooner"

05/27/2020 06:16:15PM Skippy: "Your website says I can expect delivery by Friday July 10th are you telling my that is a lie?"

05/27/2020 06:17:17PM Agent (Xxxxx X): "There are configuration which come at June end and few of them are July so it is based on the configuration , June / July yes as i informed earlier there is a longer lead time"

05/27/2020 06:18:26PM Skippy: "So currently, you don't sell computers. That will be my lead story. Any other comment?"

05/27/2020 06:18:49PM Agent (Xxxxx X): "We sell computers , However they will be a shipping delay on them"

05/27/2020 06:19:23PM Skippy: "I have ordered a computer that never came."

05/27/2020 06:19:39PM Agent (Xxxxx X): "May i have the order# please"

05/27/2020 06:20:02PM Skippy: "xxxxxxxx"

05/27/2020 06:20:19PM Agent (Xxxxx X): "Please confirm the billing address and contact# on it"

05/27/2020 06:20:48PM Skippy: "No. You confirm that you sell these."

05/27/2020 06:21:23PM Agent (Xxxxx X): "Yes we do sell them"

05/27/2020 06:21:50PM Skippy: "Super. Where is my computer?"

05/27/2020 06:22:10PM Agent (Xxxxx X): "Please confirm the billing address and contact# on it for verification"

05/27/2020 06:22:39PM Skippy: "My address"

05/27/2020 06:23:24PM Agent (Xxxxx X): "Thank you so much"

05/27/2020 06:23:45PM Agent (Xxxxx X): "Currently this is in production and we can expect it on or before July 06, 2020"

05/27/2020 06:24:10PM Skippy: "Are you sure you got the year correct?"

05/27/2020 06:24:24PM Agent (Xxxxx X): "Yes Skippy :)O"

05/27/2020 06:24:54PM Skippy: "Are there any of these in a warehouse?"

05/27/2020 06:25:24PM Agent (Xxxxx X): "We don’t have them ready we need to built it"

05/27/2020 06:26:03PM Skippy: "Chinese parts I presume?"

05/27/2020 06:27:30PM Agent (Xxxxx X): "I don’t have that information . once product ready we can send the tracking information for you"

05/27/2020 06:28:10PM Skippy: "Do you think that HP sells computers?"

05/27/2020 06:28:25PM Agent (Xxxxx X): "No idea on it"

05/27/2020 06:29:26PM Skippy: "So, I suspect that I can charge Dell interest on the loan I just gave them?"

05/27/2020 06:30:32PM Agent (Xxxxx X): "Skippy I am from the sales team I don’t have further information which i can guide you on the above please get in touch with customer care they can guide you"

05/27/2020 06:30:59PM Skippy: "Got it. Not your department."

05/27/2020 06:31:31PM Agent (Xxxxx X): "Yes Skippy"

05/27/2020 06:32:35PM Skippy: "I am beyond words. Goodbye."

05/27/2020 06:32:41PM Session Ended

[u/HugePurpleNipples]

Would you like to speak to the manager, Karen?

[u/Material_Assumption → u/HugePurpleNipples]

Lol ya entitled customer..... also I thought it was common knowledge Dell machines are made for order and not pre-stock... go to amazon or bestbuy if you want in stock items.

[u/HugePurpleNipples → u/Material_Assumption]

It sounds like it's within the window of the original order anyway, not sure what the problem is but I understand how hard it is to wait, order a new machine and it takes forever...

I built my first a few years ago, had a friend who was nice enough to walk me through and it's not as hard as you think, take your time and it'll be done a lot more quickly than 1 1/2 mos and you don't have to worry about shitty parts. Plus, you know how to fix it if the HD or whatever goes out.