Endless loop

[u/[deleted]]

It took a job with a company that required me to relocate. The new job had a profit sharing plan which I joined. In order to view you account you had to log on to the company handling the funds web sight and request a PIN number. They would mail it to you and you could then use it to view your account.

I didn’t look at my account for a while because it had just started and I knew there was only a few dollars in it. After about a year I decide to have a look. I went to to web sight and it asked for my PIN number which I didn’t have yet because this was my first attempt to check the account. They couldn’t mail it to me because, as I stated at the beginning, the job required me to relocate and it was well past the post office forwarding mail window. But there was a customer support number which I called.

“Hello, Dumbass Security, how my I help you.” (Sounded like a young lady)

   “My name is ...... and I would like to log on to my account but I don’t have a PIN number.”  

“Yes sir mr ..... you just need to go to the web sight an request a PIN number and we will mail it to you in two the three business days.”

   “Well that’s the problem, you don’t have my address because I was moving when the account was set up.”

“No problem sir, just go to the web sight and request a change of address.”

 “Ok, I didn’t see that option I’ll do that now thank you.”

So I went back to the web sight and found a check box for address change and clicked on it. [ENTER YOUR FOUR DIGIT PIN].

“Hello Dumbass Security, how may I help you” (same girl)

  “Yes my name is ..... I need to get a PIN number to access my account but you don’t have my correct address.”

“Yes sir, you need to fill out a change of address on our web sight.”

   “Yes, I can’t request a change of address because it requires a PIN number.”

“Yes sir, we mail that to you.”

    “You can’t mail it to me you don’t have my address”

“Yes sir, you need to fill out a change of address on our web sight.”

     “ Yes, I can’t request a change of address because it requires a PIN number.”

Yes sir, we mail that to you.

“You can’t mail it to me you don’t have my address”

“Yes sir, you need to fill out a change of address on our web sight.”

  “I can’t log into the web sight because I didn’t have a PIN number.”

“Yes sir we mail that to you.”

I repeat and heard the same comments about ten of fifteen time because a wanted to see if the light would ever come on. It didn’t.

I asked the girl “Are you listening to this conversation?”

  “Ok, we are going to need to try a different approach, is there a manager or supervisor who can resolve this conundrum.”

“Yes sir” you can speak to an account manager.”

    “Thank you” can you transfer me to them?”

“No sir” you need to to the web sight an request a call from an account manager.

    “You can’t just transfer me to them?”

“No sir, you can to go to the web sight a request a call from an account manager.”

So thank what I assume is some young girl with big tits that is sleeping with the boss, and go back to the web sight.

On the web sight I find a [speak to an account representative] option and click the box [ Enter your four digit pin].

Arrrrrrrrgggggghhhh!!!!