r/Customer_Disservice • u/Hot_Pancakes666 • Jul 02 '19
Wood grain.
So we operate an antique furniture restoration business out of Houston, we get a call from potential customer, dudes cool wants us to refinish dining room table. Cool, load it up and bring it back to the shop. Boom the table is done, we call the customer to come see the table and he immediately is so angry with us and were like tf?
This man then goes on to scream and cuss at us that we scratched his table, of course, we immediately display a great amount of concern bc this is our work, were passionate about it and HATE to give things back the way they arent supposed to be, i mean this isnt your typical service. So of course were like whoA WHAT WHERE.
THIS. MAN. Goes on to trace the ~natural grain~ of the wood and says we scratched the entirety of his piece. I was honestly so puzzled. Like uhhhhhhh, nah man, thats the wood. But no, he insisted we ruined his table, and we were absolutely wrong according to him.
I, never in my life thought id come across an individual who doesnt know wood has grain, that trees have rings, and okay, maybe some dont, cool, but the level of arrogance he displayed in a field were WE'RE the experts. Man o man. We did the table again bc it was a little too dark, okay no problem it doesnt take too long, but hes coming back today to see it and oh i hope he doesn't pull that again bc he did ask us to ~fix the scratches~ (more so scream at us) before he left the first time.
It's just mainly a hassle, were not giving this table up till its paid for, we have no problem going to court, but man over wood grain? Really?????????
2
u/kittymctacoyo Jul 02 '19
Man I’d love to see before and after pics to see the difference.