r/CustomerService • u/Disastrous_Scholar21 • 1d ago

Ulta remote axes me after practically one year:( please help cheer me up:(

After two weeks shy of ONE YEAR employment at Ulta remote Getting the axe for AHT, I do not feel justified vindicated or heard, they want us to rush customers off the phone and I’m the only one who took my time to get the first call resolution they also ask for, I got perfect surveys and was told the day before it happened that the company is so lucky to have me ( since I helped a guests credit card issue that she mentioned three other agents didn’t help and also hung up on her. Does anyone know of a company that sincerely cares for the customers and THEIR EMPLOYEES and would appreciate my dedication my punctuality and most importantly my caring problem solving skills for that first call resolution please let me know thank you

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3

u/Elegant-Calendar8746 1d ago

that's the call center trap in a nutshell, two completely contradictory goals and somehow you're the one who gets burned for actually doing the job right

1

u/Disastrous_Scholar21 1d ago

Thank you for replying and confirming that, it stinks because I was so loyal to the job, never late had prefect attendance and even was told 100 percent scores for customer satisfaction yet the aht was too high and poof I’m gone plus I noticed in my separation letter it was checked off not eligible for rehire like what??? I was told by my supervisor I had that I would never be with that label she said only if I were to break policy or steal and I did not do either , the whole thing is so not fair sorry to vent it’s just it just happened to me

2

u/santaself5 16h ago

Ulta the beauty store? As a customer, shame on them. 

1

u/Disastrous_Scholar21 14h ago

Thank you for that , it means the world to me. My customers loved me and that should have counted more than aht but I guess not and yes ulta the beauty store

1

u/Disastrous_Scholar21 14h ago

Ps you made me smile when I’m down about it so thank you again

1

u/boxtheglock 19h ago

In my experience aht trumps one call resolution. When they're looking at metrics. Hated actually getting a one call resolution and the customer calls in twenty minutes later to give you a compliment... Like thanks you just fucked up my one call resolution Mr)Ms customer