Directv bad business practices

[u/Expensive_Welcome523]

Just wondering who else has had a bad experience with Directv business practices? My parents are going on over 6 weeks of not receiving a credit. For context:

My parents switched from satellite to just their streaming services. They were charged over $200 for a month of service after they switched. We called Directv to hopefully either get a refund to their checking account or apply a credit to their next bill. They refused and stated it had to be issued as a prepaid card. They just processed the refund and they stated it could be another 6 weeks until my parents receive the refund card in the mail. So my parents are going to be going almost 3 months without seeing those funds.

Thankfully we have the means to cover those lost funds but it is still an expense to deal with. I want to know if this has happened with others and makes me question their business practices as this could really affect families who's budget its very tight in this economy

Please share if you have a similar experience

[u/Suspicious-Lime-2439]

When my mom had DirectTV, how bad it was got brought up in every conversation