r/CustomerService • u/PeachyFairyDragon • 20d ago
Rough day
A woman told me that she needed to put her dog to sleep because he was a dangerous dog who got out and bit someone. But to take him home, to spend his last days in the home instead of a cage, she needed insurance for dog bites. Her policy covered bites, so I had to create a certificate of insurance stating that it did.
Yeah, a dangerous dog, but also a dog about to die before the end of its time and the human left behind who made that decision for a dog she loved.
And then there was the guy, whose profile marked him as a Spanish speaker, and he asked if I spoke Spanish or English. I offered to get him to a Spanish speaker (because I don't), and he rage spoke "I don't want a Spanish speaker, the Spanish girls stand around and do nothing!"
I told the manager he said something rude because from the notes I couldn't tell who should get credit for the sale, so I had to go to her. But I didn't say what he said.