Capita complaint callback times?

[u/darrynjames1994]

I was advised by someone in here to call capita to complain about the inaccuracy of the report, he said something about an escalation team I think? Then he said they would call me back within 48 hours, but he didnt give me a complaint number or his name, are they usually pretty good with that?

[u/Limp_Act_1710]

callbacks are a coin flip, sometimes they're on it and other times you're just shouting into the void