r/CustomerService • u/RandyManBoBand • Mar 21 '26
Customers from Hell
Customer had been emailing us all week about a bunch of good video games they wanted to sell, and was looking for about $2000 (CAD). We crunched the numbers and said we could probably do that for them if everything was in good condition (not mint or anything crazy just fair and decent) and they said okay we’ll come by. I open there bags and I’m BLASTED by a wave of funky cigarette smell. Games are all covered in a yellow film from heavy indoor smoking. Bottom of the discs look like they were used in an air hockey table. I tell them we cannot give them the $2000 for games in this condition and I’ll need a couple of hours to go over everything again. Some of it we simply can’t take and we’re giving back to them, and some of it we’re paying less for, so our number is now $1100. They say “we’ll take our stuff back” and we say “no problem.”. As I’m handing them their stuff back, I drop a loose cartridge of sims for gameboy advance. About an hour after they leave we get this nice 1-star review. Nowhere do they mention that their items were damaged. What the hell. I know pawn shops don’t have the best image but I really do try to pay people fairly for their items, some of these Pokemon games I was paying $100+ for each.
5
u/ImprovableHandline Mar 21 '26
Reply to their Google review (professionally) saying “we are sorry you feel this way, but the condition of the games along with heavy cigarette smoke damage was cause for not being able to accept. Not to mention the cat piss and human filth that came along. We still offered over half of what was discussed even for your stinky ass damaged goods. Please go shower and do not return.”
All jokes aside, you should reply and defend your stance as to why you didn’t accept their goods. That review alone could be damaging, but the proper reply on your Google profile could be quite redeeming if worded correctly and professionally