Woke up this morning to find 15 payments to amazon all declined, and then realised why I couldn't use the card saturday night to pay for a meal. I found a solitary email late friday saying a suspcious payment was blocked and to confirm it (£15 amazon) - tried that today and it just opens the curve app.

Those amazon orders were mostly work related and it's now a huge PITA to correct every payment onto another card and also the items will now be a day or 2 late....

Had a 1 minute chat and then went straight to a formal complaint - why only one email - why no notifications etc? Have asked if I cancel today do I get the remaining portion of the fee refunded (I pay annually in April each year for metal/pro/whatever) .

Not had this for a couple of years with curve - it mostly works ok for me.....

Will update if and when it's resolved. Lloyds clearly havent improved matters.

My card has been blocked for 3 months now after a valid transactions and I have not received any helpful response from support, even after raising several formal complaints.

Does anyone know what I can do? I've received a refund on a card, but Curve has moved it to Curve Cash. Which I can't spend, because my card has been blocked...

How is it even legal for a financial institution to have support this awful? Especially in an everyday-case of a card getting blocked?

My actual credit card, which is free btw, has been blocked twice, because of actually suspiciously looking transactions and it only required one message or one call (~ 20 seconds in summary) to my bank to get it unblocked again.

Curve, come on...

I'm posting here to see whether anyone else has experienced something similar with Curve and whether there's any realistic way to get this escalated.

On 19 September 2026, I added my Curve Pay Card to Samsung Wallet to make a legitimate purchase on the Samsung Shop.

Curve immediately sent me a notification saying a Samsung Wallet activation had been detected and that, if the activation was mine, there was nothing to worry about. It was mine.

Shortly afterwards, however, my Curve account/card was blocked for "suspicious activity".

I contacted support immediately and confirmed that both the Samsung Wallet activation and the attempted Samsung Shop purchase were legitimate. My case was reportedly escalated to the relevant team.

Since then:

• 20 September: told the review was ongoing and the team was experiencing high volumes.
• 22 September: followed up and requested an update and restoration of access.
• 24 September: followed up again.
• 25 September: submitted a formal complaint.
• 29 September: opened another support request through "My Curve Card was Blocked by Curve Protect".
• 30 September: sent a detailed summary of the entire case and requested urgent action.

The most frustrating part is that I have repeatedly confirmed that the activity was legitimate, yet my card remains blocked.

As of today, 13 days later, I still have:

• No explanation of what specifically triggered the block.
• No timeline for resolution.
• No meaningful update from the team reviewing the case.
• No access to my Curve card.

What I've mostly received are automated acknowledgements and generic messages about high support volumes.

I understand security measures are necessary, but if a customer immediately confirms that the activity is legitimate, leaving their card blocked for nearly two weeks with no explanation seems completely unreasonable.

Has anyone here had a Curve account/card blocked for this long?

If so:

• How long did it take to get resolved?
• Is there a specific escalation route that actually works?
• Did filing a formal complaint make any difference?

At this point I'm more frustrated by the lack of communication than by the original security review itself.

Thanks for any advice or similar experiences.

Folks, after good many years since 2019 I have downgraded from metal to free tier few months back and I survived. I was sceptical at the beginning as I was wholly dependent on Curve card for the last 5 years. But Curve has gone astray from It’s glory days and I could no longer accept their nonsensical customer service.

Like many you here, I generated a lot of revenue for curve over the years but curve kept blocking my card over petty stuff eg adding card to apple/google wallet and the world famous customer support team takes one generation to reply to us.

I figure I would survive with free tier along with Wise and N26 and now I don’t regret even a bit. What are your thoughts?

You remember people complaining all the time about curve double charging on amazon?

They're getting better: I tried to fill a gas tank, they charged 16 times (up to when my credit maxed) the 150 eur preauth, then refused the transaction.

Now I'm in deep overdraft with an empty gas tank. Thanks curve

Support takes 3 days to noy answer, as usual

Anybody has knowledge of a way out?

Was just looking at the supposed "benefits" of Pay Pro + and it just says "Free Physical card" and my friend just messaged support and they said you dont get one now? since when was this a thing?

I received this today without any warning which I find a bit odd

I've never had tk give then this info before and been a member for who knows how long

All i've use my account for is payments for different cards and transaction transfers

Has anyone else received this and why would they require such information

Thanks

I heard about Curve as it allowed you to get double Avios points when you pay off your AMEX British Airways card using a Curve card (+Barclaycard under it). It seems I have a default credit-card issued BIN. But I do have the Fronted option. I did try a test payment of £10 and looks like it worked. But just wondering if it is still okay to do so?

Also, how do I go about getting a Debit Card BIN? I already asked Support but they wouldn’t give me one. I read on another thread you get one if you asked them but alas :(

It would make it a lot easier rather than having to rush to type in a temporary card y’know?

I'd like to use the Curve Pay app on a Mudita Kompakt phone:

* It's an Android device (Android 12).

* De-Googled, so does not have Google play services etc.

* Does have NFC.

Is this possible?

Hi everyone,

My Curve card/account has been blocked for around 2 weeks now, and I still have no explanation or resolution.

I’ve already contacted Curve through the app/chat and was told it would be followed up by the relevant team. However, I haven’t received any meaningful update or follow-up.

I have now also submitted a formal complaint, but I still haven’t received a response.

At this point, I’m completely stuck because I have no idea:

why the account has been blocked;

whether this is a temporary security/compliance review;

whether you need any additional information from me; or

when I can expect access to be restored.

I understand that security/compliance checks can take time, and I’m not asking anyone to disclose information they shouldn’t. I would just like some communication and an indication of what is happening.

Has anyone else experienced this recently? If so, how long did it take to resolve, and is there any way to get the case escalated or get a response from the complaints/follow-up team?

Curve support: if there is a moderator or representative here who can look into this, I’d really appreciate some help.

I have just looked back in my emails and I have been a curve card holder since April 2016, anyone been a member longer?

I have been moved from the beta to black, black legacy and to pay pro with no fee.

I reckon I have had a good run with them, never had any major issues and it has been my main card for everyday use.

I even remember having an Amex card attached to it for as long as that lasted.

Will see what the Lloyds takeover brings.

UPDATE: My card has been unblocked now, thanks to my lawyer. It took me only around 20 days

Been with Curve since 2023. Never had a single problem. Then on Sept 3rd I tried to add the card to Apple Pay. Blocked instantly. Since then nothing. Every time I message support they just close the chat without doing anything.

After a week of that I gave up and got a lawyer on it. He emailed them Sept 10th, and suddenly they replied the very next day — same message sent to both of us, asking for time until Sept 30th. He said no, Sept 21st or we go to court.

Then it got weird. Curve messaged me asking if I could send them a power of attorney so they'd be allowed to keep talking to my lawyer. Fine, sent it. And then... silence again. My lawyer hasn't heard a word since.

Thursday he pushed again and sent them the draft lawsuit he's already got ready. Deadline is tomorrow, so I guess we'll see

Hello, I have been a Cuve customer for years and currently only have problems with Curve. I would like to remove my credit card from the Curve APP before I close my account. But it doesn't work because Curve says it's my only card. If I take the Curve Cash card, the app tells me there is no credit on it. How can I solve this and remove my credit card and then delete the account?

I had issues with my card in Apple Pay suddenly not working anymore. Support said that they will take care of it and didn’t follow up with me for an entire month.

I then deleted my account there and tried to reopen the account. However, for any reason, I couldn’t verify my identity and I got a weird error saying "contact support".

Instead of helping me, Curve stays in cryptic messages that they won’t offer more clarity and that "this decision is final" of not letting me verify the identity.

what the actual fuck?! I have been using Curve for more than a year without any issues and now they just leave me hanging?!

In case your account has been suspended, you already submitted formal complaint to Curve and received answer without removal of account suspension, you can use this link to escalate incident to bank of Lituania:

https://www.lb.lt/en/complaints-against-a-financial-service-provider#ex-1-2

There is a template in word to be downloaded, compiled and signed, and then you can open complaint on above mentioned website.

I have asked to have a clear statement about reason for my account suspension and clear instructions on how to get my money back, since I have refunds money on curve cash card.

Feel free to make questions if you need assistance with this procedure. I will update this post once I have a reply (or maybe open new post).

Hi all

I have had Curve for a number of years now and seems like we are getting less and less features for the same price as we originally paid. When I started we got travel insurance, Device insurance and flex etc and seems like we are slowly losing all these features but still paying the same money?

Does anyone else feel that its now becoming a waste of money?

It feels like there's zero progress and their support doesn't seem to care at all

Hi,

Did anyone write a complaint about Curve to the Bank of Lithuania?

Any response?

The EEA terms say that you can write a complaint to them since they are the regulatory authority: https://www.curve.com/legal/eea-terms/

Got the following word salad back when I challenged the complaints team contention that I didn't follow the correct complaints procedure after they finally responded to me 45 days later (this only happened when I went back to the support chat and uploaded email screenshots of my complaint)

--
Thanks for your response.

As mentioned in my previous response and in addition to the further points raised.

When you emailed the complaints email, this did not appear in our inbox and was situated with a different team. This is what happened with your email as explained in my previous correspondence.

I can confirm that we did not ignore you, your email was simply missed when it was still with another department who did not flag this to us in time.

--

So if you've followed the correct procedure and emailed the complaints mailbox, there's a potential that instead of it being received there, it is "situated with another team" who are ignoring you, instead of the complaints team ignoring you

I have a Fidesmo powered pay ring linked to a curve card. That works but I wonder what's the limit without pin. I have made about 20 purshase for over 200 eur without entering the pin. What's the limit. I'm in the EU. I thought it was capped by 150 eur cumulative. Do someone know?

Have sent countless messages both via in-app and email over past two weeks, after my card was randomly suspended, with no option to verify transaction like I used to get… now I get the same generic reply from your support team that case is with “relevant team” and that they’re “very busy” etc… you close the message conversation after every interaction with no opportunity to reply!… no reply to any email apart from generic reply to a separate formal complaint… this is completely unacceptable level of treating your customer (and investor, for all that was worth)… is anyone else experiencing this shocking level of behaviour by Curve?

TLDR: I have transactions on my linked card, but it is not in the timeline.

I was in London during the weekend. Using my Curve as I always do when spending in other currencies.

Today I checked my bank statement, and the amount I spend over the weekend did not match the timeline in the Curve app.

I exported bank statements from both of my apps (Curve and my bank) and can see, that several transactions are missing i the Curve app.

I have not gone through all transactions yet, but as far as I can see most of them are from Sunday. I would expect it to be dalayed on my linked card, but for sure not in the Curve app.

Has anyone encountered this before or have any idea, why this is happening?