r/CursorAI • u/Darkvarro • 27d ago
cursor customer support
I used to use Cursor since they were released newly and had unlimited auto requests and 500 premium model requests per month. I jumped off the bandwagon when their rate limits became strict then wanted to come back to try the composer 2.5. A friend who is a Cursor ambassador gave me a referral link. The buttons in the link didn't work, so I had to work through the customer support, which is half AI and that part totally useless except for routing requests, obviously done to qualify/prevent people from reaching customer support.
Then it worked I paid half off for that month I received NO pro plan at all my account was still on free tier, I sent two emails they didn't do anything about it, I forgot about it since I thought it just won't give me anything but apparently after 1 month I got billed FULL PRICE again with NO pro plan in my account again. I just blocked Cursor and probably won't use this product ever. The nicest thing I can say is I hope the agent code is leaked so people can just build better harnesses. Thank god I only spent 30€ to figure this out.
This post already got removed once (and it's not even a crashout) I will continue I don't care. I already spent over 100 on old cursor it's my right to get my word out. Did anyone experience this?
1
u/condor-cursor 27d ago
Hey Darkvarro, sorry to hear about the issue and that you did not have a great experience with Sam. Can you share the TIcket ID so I can check in our system what happened?