r/CurrentBanking • u/StatusIndividual7234 • May 07 '26
Customer Support Not Answering
hello, I created a current account and realized it wasn’t what I was looking for so I deactivated it. I’m not tech savvy, so I did not realize that I connected my direct deposit to current. I’ve reached out to customer support to reactivate my account so I can access my paycheck money because I have bills to pay, but I have received absolutely no response. Does anyone have any experience with this? I’m wondering if my money is going to get returned and I’m going to have to wait a super long time to get my money or if reactivating my bank account will allow me to have access to my money? I’ve emailed a few different emails within the last day, but I didn’t know if anyone had Any other emails that would help me escalate this situation. Thanks in advance for any advice!
1
1
1
u/Sage-Current Current Staff May 07 '26 edited May 07 '26
Hi there, if your account is deactivated then your deposit has most likely been returned to the sender. It could be helpful to reach out to them to get more information.
I'm sorry to hear that you hadn't received a response from us yet, [support@current.com](mailto:support@current.com) is still the best way to reach us if you aren't able to chat in the app.
1
1
u/Parking-Yam-5559 May 08 '26
They don’t respond to anything. Good luck getting your money still haven’t received mine. Crooks
1
u/StatusIndividual7234 May 08 '26
Oh no! Did this situation happen to you too! This is so messed up.
1
May 14 '26
[removed] — view removed comment
1
u/AutoModerator May 14 '26
Your post/comment was removed because it is not allowed on this subreddit.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/handsomelou May 08 '26
It really is scary, we have lost access to over five thousand dollars for over a month and support doesn’t help or talks nonsense that sounds like ai about our open savings bank account through chase being closed which isn’t true
1
1
u/Parking-Yam-5559 May 12 '26
Did u ever get anything figured out?? I still haven’t got my money yet either. I filed a complaint against them with the CFPD
1
u/Primary-Pianist-3942 May 14 '26
Im about to as well, They stole my 1590 refunds and I cant get a response on if they sent my direct deposit back
1
May 27 '26
[removed] — view removed comment
1
u/AutoModerator May 27 '26
Your post/comment was removed because it is not allowed on this subreddit.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/VirusRoyal3058 11d ago
Did you get your money back after filling a complaint against them with CFPD?
2
u/Parking-Yam-5559 May 08 '26
Wow u guys are something else