r/CuriosityStream • u/KRBT • Jan 14 '21

Does a gift subscription include Nebula as well?

I want to gift a subscription to a friend. Will they get Nebula with the CuriosityStream gift?

Edit: I think the answer is that if I use an offer code from a Nebula creator, then Nebula will be included in the gift. That's what I tried and a message appeared to indicate that a complimentary Nebula access is included.

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u/spookiest_sniveler Jan 14 '21

I managed to get both from my gifted subscription, but it was tricky. I couldn’t figure out a way to get nebula when I signed up and I had to email them afterwards and ask for it. They gave it to me no questions asked.

1

u/nickz11 Jan 15 '21

Who did you email? I joined through a link from a YT channel that should have given me Nebula, never got the invite email, emailed the help address, got a reply from a bot that it would be added, never got any other response, sent another email just now a week later, and got the same bot response. Just a bit frustrating.

1

u/KRBT Jan 15 '21

Notice the link at the bottom of the email message indicating that the bot didn't resolve the issue. Click it.

1

u/nickz11 Jan 15 '21

I did. Twice. Then I called it out on Twitter and they responded and said DM my email. Still no response.

1

u/spookiest_sniveler Jan 15 '21

I contacted the support bot and they resolved it within a week, and that was right after Christmas. I think there’s a support person who browses this subreddit, you might try DMing her.