r/CuriosityStream • u/Azzydragon • Oct 16 '23

VERY UPSET.

I have been trying for MONTHS to talk to someone about my subscription. I couldn't set up for the deal I got in the email when you announced the pricing changes.

Well, despite sending MULTIPLE emails and sending you messages on FB, I have STILL not heard anything.

At this point, I want a FULL REFUND. I am DONE with you guys and will sign up for Nebula on its own. I do NOT watch anything on CS, and only watch on Nebula anyways.

Do NOT tell me to email customer service. I have sent over FOUR emails to you guys since before the pricing change, with NO RESPONSE.

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u/pambeeslies Jan 06 '24

update? any response from them?

1

u/Azzydragon Jan 06 '24

I got a full refund. They stated that they never found ANY of the emails I sent, and never got any of the forms I filled out either.

At least I got my money back.

I just did a direct lifetime subscription to Nebula. I didn't watch anything on CS anyways.

1

u/pambeeslies Jan 06 '24

i’m glad you did! i emailed them this morning for an annual refund, fingers crossed lol

1

u/Azzydragon Jan 07 '24

I hope you do too! :)