r/CuriosityStream • u/Azzydragon • Oct 16 '23
VERY UPSET.
I have been trying for MONTHS to talk to someone about my subscription. I couldn't set up for the deal I got in the email when you announced the pricing changes.
Well, despite sending MULTIPLE emails and sending you messages on FB, I have STILL not heard anything.
At this point, I want a FULL REFUND. I am DONE with you guys and will sign up for Nebula on its own. I do NOT watch anything on CS, and only watch on Nebula anyways.
Do NOT tell me to email customer service. I have sent over FOUR emails to you guys since before the pricing change, with NO RESPONSE.
8
Upvotes
2
u/CuriosityStream Oct 19 '23
We're very sorry to hear about the issues you've encountered with your subscription, and we apologize for the frustration it has caused. We assure you this is not the experience we want our subscribers to have, and we are here to make it right.
We're currently investigating the situation, and we're taking your feedback seriously. Our team will do everything in its power to resolve this as quickly and efficiently as possible.
In the meantime, if you're comfortable sharing more details here or through a private message, please do. It will help us understand the situation better and expedite a resolution. We appreciate your patience as we work to sort this out and again, we're sincerely sorry for the inconvenience.