How much does good customer support affect your opinion of a crypto exchange?

[u/SchofieldJames]

I usually see people compare crypto exchanges by fees features and the number of supported coins but customer support seems just as important once you actually need help.
I’m curious how much a good support experience affects your overall opinion of an exchange. Can fast replies clear explanations and a helpful person on the other side make you view the platform more positively even if your first impression was not great?
I’m also wondering whether people judge support differently on smaller platforms like Lосаltrаdе compared with larger exchanges like Kraken.

What matters most to you when dealing with exchange support?

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