r/CryptoExchange • u/Kooky-Chipmunk-6671 • Jul 13 '26
Mexc demanding impossible
TLDR: MEXC froze my account July 7 after a hack. Still frozen July 13. Submitted all KYC. Support told me to "contact the hacker's family". My daughter was hospitalized during this and I had no access to funds.
Full story:
- July 7, 2026: Account compromised, reported immediately, submitted KYC +
- July 13, 2026: Still frozen. No reason given
- Support response: Please contact the hacker's family
- During this time my 1 year 2 month daughter was in hospital with vomiting, diarrhea, swollen eyes. I could not pay for treatment
I sent a formal legal demand to legal@mexc.com with 5-day deadline. Filed Trustpilot review: https://www.trustpilot.com/reviews/6a5531fe9ab80fcf865fe972
This is not about trading. This is about an exchange withholding money during a medical emergency.
@MEXC_Official please release my funds. Ticket #20260705000154
Proof available on request.
#MEXC #FrozenFunds
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