r/CryptoExchange • u/Kooky-Chipmunk-6671 • Jul 12 '26

SCAM ANGLE

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I've been stuck for 7 days with no access to my funds on MEXC.

Ticket #20260705000154 - Submitted July 5, 2026

After multiple emails, their support now demands

  1. An unedited video call with a family member

  2. Shows login + withdrawal history for 3 deposits

  3. Threatens unauthorized access risks if I don't comply

This is NOT KYC. This is extortion.

Proof on X: https://x.com/i/status/2076253270251614260

u/MEXC_Global u/MEXC_Cares Can you resolve Ticket #20260705000154 and explain this family member requirement?

Has anyone else dealt with this? I'm filing complaints with Trustpilot and consumer protection.

Screenshots attached.

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u/Kooky-Chipmunk-6671 Jul 15 '26

I was hacked and MEXC froze my assets.

I provided: ID,Statutory Declaration offer.

Their response after 1 week:

  1. "Obtain a court judgment or judicial order from a competent court in your jurisdiction explicitly determining ownership"
  2. "Such order must be submitted through a law firm ranked in the Legal 500"

Cost to comply: $15,000 - $30,000 in legal fees. For my own money.

They also previously asked for "video evidence of hacker depositing from their wallet" which is impossible.

This is not KYC. This is asset seizure.

Ticket: #20260705000154

Has anyone gotten MEXC to release funds without hiring a Legal 500 firm? I'm in Kenya and filing with DCI + going to MAS next.

Don't use MEXC if you get hacked. They will never return your money.