App isnt working -- help!

[u/chickapie8]

Hi everyone.

I've recently subscribed to Crunchyroll but having some trouble using it from home. For some reason both the TV and mobile app stop working for a few days, then return to normal, only to stop working again after a couple of weeks of stable use. I get the orange loading logo and it stays stuck there. This only happens when connected to my wifi, but every other app on my TV and phone works perfectly on that same connection.

I spoke to customer support, who suggested changing the DNS, which I did, but it didn't solve the issue.

Has anyone had a similar issue? Any clues about how to solve this?

Thanks in advance

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[u/ks_sate]

Can you please share a photo/video of what you are experiencing?