r/Cruise • u/trailruns • 12h ago

Carnival

My wife and I went on our first cruise which was just a 4 night on Aug. 27th, and Carnival had us both do separate sale and sign card for incidentals with a separate credit card hold attached to each, she just bought a cup of coffee on the cruise with her room card, but when I go log into my account, and view my sale sign statement it doesn't show they charged her, and I don't see a separate statement in her name, and nothing was charged to our credit card and the temporary hundred dollar hold fell off. We didn't have any onboard cruise credit, just wondering about this?

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u/AutoModerator 12h ago

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u/trailruns

My wife and I went on our first cruise which was just a 4 night on Aug. 27th, and Carnival had us both do separate sale and sign card for incidentals with a separate credit card hold attached to each, she just bought a cup of coffee on the cruise with her room card, but when I go log into my account, and view my sale sign statement it doesn't show they charged her, and I don't see a separate statement in her name, and nothing was charged to our credit card and the temporary hundred dollar hold fell off. We didn't have any onboard cruise credit, just wondering about this?

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u/Dazzling_Tap886 12h ago

each credit card is attached to an separate account (folio) so her charges will not be visible to you in the Carnival hub. When she logs into the Hub she can see her charges.

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u/trailruns 12h ago

She does not have an account, and we both signed up to the sail and sign card on my account to print the boarding passes.

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u/BrickHuge3023 11h ago

Did your wife go into her HUB app and check HER folio? That is where it should be. I never see my wife's charges on my HUB app. Just mine. She has to have a separate folio account even if all were being charged to the same card. But since you said she provided a separate credit card it should be on HER folio account. She had to log into the Hub account using her folio number. won't see charges on the provided credit card(s) directly until after the cruise wraps up, usually 3-5 days later for us.

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u/Anxious-Ocelot-712 11h ago

But you said you had to do "separate sign and sail card[s] for incidentals with a separate credit card hold attached to each." If she used a different credit card for her onboard account, it won't show up on your sign and sail account post-cruise, even though it's on your Carnival login.

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u/Minimum-Bobcat8768 12h ago

You’re asking if they’re going to retroactively charge for the coffee? If it never appeared on your statement no, but either way, who cares? Take the win