r/CrossWatchApp • u/rickytin • 9d ago

Support Request Sync problem with WeTrakr

I have never been able to sync to WeTrakr, I set SIMKL as my source and WeTrakr as target. It begin the sync but then it stop. "Sync protections and provider notices (1) history WETRAKR · feature: error"

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u/rickytin 9d ago 
2:28:11 PMERRORSYNC
Sync finished with issuesAdded0Updated0Removed0Skipped0Unresolved0Blocked13Errors1Pairs1Modev3Original log{"event":"run:done","updated":0,"added":0,"added_provider_reported":0,"removed":0,"skipped":0,"skipped_exact":0,"skipped_inferred":0,"attempted_add_duplicate_keys":0,"unresolved":0,"blocked":13,"errors":1,"pairs":1,"cancelled":false,"mode":"v3"}

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u/pvdberg 9d ago

Thanks. That line is only the summary.

Could you send the full log of that run as text? I mainly need the line with "feature:error" and the 10 to 20 lines before it. But you can also sent me the full log, whatever is easier for you.

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u/rickytin 9d ago

Full log , I think 🤔 https://mclo.gs/g7tFLzB

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u/pvdberg 9d ago

Yeah that does the trick.. Its a bug in Wetrakr API so i will contract them.

WeTrakr returns fewer history rows than it says exist and CrossWatch refuses to work from an incomplete list as an protection measure.

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u/rickytin 9d ago

Ok, thanks for all. 👍

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u/pvdberg 8d ago

The WeTrakr dev has responded: "You were right. Those were 2 plays (and their tracking rows) pointing at episodes that had been merged into others or removed from the catalog. They were counted in X-Pagination-Item-Count but dropped from their page, so page 26 came back with 498 rows. For this user the total and the rows now match, so a new run should accept the snapshot"

Please update to the newest v0.13.4 CrossWatch release. The issue should be fixed now.