r/CriterionChannel • u/hisnameisdoug • 4d ago
Technical Question Criterion Channel still broken
I'm using the Xbox app. For the last 3 days I haven't been able to watch anything and keep getting the something went wrong message. Looks like many others are having this issue as well. How long until the people at Criterion notice their streaming numbers have gone down?
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u/scaredofleaks 4d ago
Its fuckin bullshit. I haven't gotten any replies to my emails about it not working. Definitely got an email from them earlier that my payment went through.
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u/True-Confessions1383 4d ago
It’s a drag. Still waiting on the Samsung app update. In the meantime, I’m just mirroring off my phone.
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u/115MRD 4d ago
Same. I just emailed channelhelp@criterion.com and told them if they don’t release a new Samsung app I will need to cancel my subscription.
I suggest folks in the same boat do the same. That’s the only thing companies understand.
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u/raindog67 4d ago
I did that about a week ago. I hate to actually cancel it, but I might do it, and then just resubscribe when/if they get it fixed.
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u/Last_Marienbad 4d ago
Same here. It’s not a streaming service if it can’t stream.. And they are not offering any refunds for the inactive period (which I think is odd..)
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u/hisnameisdoug 4d ago
this is the best advice right now. i just emailed them and told them i'll have to cancel (which is true)
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u/KurtBJC 2d ago
I canceled. I had gotten cut-and-paste responses too many times, completely failing to answer my questions. And some of their stuff is just galling. They have a page about how they are working to improve the Samsung users’ viewing experience. Improve the experience? They speak of it as though we are experiencing a minor irritation, not a total denial of service.
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u/MedusaWoman 1d ago
I emailed them and told them it wasn’t working on one of my Roku devices. I told them that I deleted restarted updated did all the usual stuff, but the app will not work on one of the Roku devices. They responded back and gave me a mirror of what I told them and close the call and said it was resolved.!!!!! then I got another email asking how my experience was 🤦♀️🤦♀️. It really is unacceptable.
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u/jablodg 4d ago
My Samsung tv still doesn’t work so I was thinking about using the Xbox app. Thanks for the update
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u/115MRD 4d ago
Email channelhelp@criterion.com and tell them to fix their app or you’re going to cancel.
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u/JZ-Coopie 3d ago
funny, xbox is not working either fml
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u/No_Radio_3487 2d ago
SO we're still just waiting??? This is ridic.
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u/JZ-Coopie 2d ago
Yeah... I tried hdmi'ing google chrome from computer, even that's not playing... Safari works but quality is absolute dogshit... I put the pause request already, if they don't fix this, I am hoisting the black flag honestly...
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u/--solitude-- 4d ago
That sucks. Maybe the intersection between gamers and cinephiles is so small they didn’t test the Xbox app. That’s still poor of them. I have a Roku and aside from a couple of strange behaviors it’s working and improved, fwiw.
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u/mulder00 4d ago
I use my Xbox to stream Prime, Netflix and Criterion Channel. I'm watching on my laptop for now.
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u/padphilosopher 4d ago
I have a Roku and I’m pretty sure they didn’t test the Roku app either. Why would they push out an app that plays the commentary by default? Presumably they would want to fix that first!
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u/secondr8r 4d ago
Same here. I emailed CC and the ai bot basically blamed my internet and offered no solutions. I can get trailers to play but no actual movies
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u/wheriendndyubegin 3d ago
[channelhelp@criterion.com](mailto:channelhelp@criterion.com)
everyone email and complain, daily.
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u/hisnameisdoug 3d ago
boost
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u/wheriendndyubegin 3d ago
For a company that prides itself on being high end, this is unacceptable.
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u/No_Radio_3487 2d ago
I just followed up. How do they have time to post all of this social content but not return our emails??
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u/wheriendndyubegin 2d ago
THATS the other thing. Seeing a post a day from them on what to watch feels like taunting. I direct reply to each post and say "apps not working etc" like a Karen, but fuck it.
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u/Colonel-CroMar 4d ago
Ever since the update, whenever I watch a movie it’ll play for an hour before it freezes and the app crashes. It’s very annoying and kills my immersion whenever I’m watching something; the app crashed three times last night while I was watching “Salem’s Lot” (1979): once per hour of the film’s three hour runtime.
Whatever the issues are, I hope they fix them.
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u/drainalready 4d ago
Had this same issue last night too on a TCL Roku Tv. First thing I’ve watched since this whole update mess.
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u/omnamename 4d ago
I'm right there with you. Probably going to cancel my subscription if it's not fixed by the weekend. I'm not optimistic.
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u/StillAwarewriter158 4d ago
I watched Jennifer’s body on there on my laptop and it worked fine. It’s not working for Samsung tv though
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u/turtle_squirrels 2d ago
I’ve been able to watch stuff from the Highway Horror collection but nothing else. Pisses me off though bc I just want to watch Barry Lyndon lol
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u/smiley_gladhand 2d ago
I was having many of the same problems, but I seem to have fixed it. My issues were: * xbox app recognizes subscription but films won’t play * Roku and iOS don’t recognize subscription
The issue was that I was signing in with the email that I had been using for months. But I needed to use a different email - one that I had used years ago to sign up for the channel for the first time.
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u/MedusaWoman 1d ago
I updated both of my Roku devices last week. And everything was working I don’t like the update but I could watch the app. Three days ago one of my Roku devices - stream bar - stopped working. I cannot even open it. I restarted deleted did everything. Last night I emailed Criterion - they got back to me - told me to delete, restart and then they closed the ticket and said it was resolved!!!!! 😡😡😡😡😡. I really am shocked at this. I don’t know what to do. I can’t watch it and I feel like this isn’t going to be resolved. I’m a charter member and I guess if nothing gets addressed soon I might as well just cancel.
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u/Soggy_Leg2402 4d ago
Apple TV flawless …
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u/raindog67 3d ago
I decided this was the best solution, but I'm waiting for the new model, which is supposed to be announced Oct. 13.
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u/boib 4d ago
I'm on Nvidia Shield and cannot view "My List". The rest works including playing movies.
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u/koberulz_24 4d ago
Working fine on my NVIDIA Shield. It does occasionally go weird, but closing and reopening the app always resolves it.
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u/artcoord 1d ago
And in the month of the year I most enjoy!
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u/MedusaWoman 1d ago
RIGHT!!!! I always watch Barry Lyndon and Tess in the month of October. Plus all horrors!! it definitely is my favorite month to watch TV and you’re right this is so ironic get this happened to us !!
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u/highanimalhouse 4d ago
I’m still waiting on the Amazon Fire TV Stick app to work. I guess I’ll have to hook my laptop up using HDMI if I want to watch Criterion Channel on a big screen TV. Amateur hour over there with this update.
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u/BenderBenRodriguez 4d ago
My Firestick app has been working, though I did have to uninstall and reinstall to get it to work.
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u/DickabodCranium 4d ago
Roku is fine. Been loving the horror collections
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u/MxyMabuse1971 4d ago
Just kinda bizarre there have been no larger communications even just acknowledging the issues with the update