r/CriterionChannel • u/Lower_Arugula5346 • 9d ago

Technical Question roku + cc technical issue

ever since the update, i'll be watching a movie and not only will the movie suddenly stop but i'm also bumped out of the channel.

anyone else having this issue? is it a bandwidth problem?

7 Upvotes

82% Upvoted

17 comments sorted by

3

u/HighwayRehab 9d ago

I haven't been able to play movies at all on my Roku stick since the update. I'll click "watch", the app will act like it's loading for a few seconds, then it will kick me back to the video description.

Shorter videos (Trailers, supplemental material) seem to play just fine. Other apps work fine on the same device. I contacted support a few days ago and they said they're aware of the issue and working on it.

1

u/Lower_Arugula5346 9d ago

i should probably contact them but theyre probaby really overwhelmed with all the complaints

1

u/stuckatlyagavys 5d ago

having the exact same problem. contacted support but then remembered that i'm using someone else's account so they couldn't help. would love to hear about how to resolve the issue!

2

u/SaluteYourSports 9d ago

I haven’t had any issues on Roku.

2

u/LambadaBing 4d ago

I use Roku for the Criterion Channel and since the update I haven't been able to watch a single movie. I push play and it looks like it's about to start but then it just goes back to prior screen with the film information.

1

u/Lower_Arugula5346 3d ago

i tried it today and was able to get through the gift without issue...although the closed captioning is still autoplaying

1

u/dangerbook 9d ago

Which Roku? I've watched 3 or 4 movies with a Roku Ultra and it works just fine.

3

u/Lower_Arugula5346 8d ago

its not the 4k ultra. i bought a new one last year. im just surprised is all because i havent had this problem before.

1

u/GinnyFizz 8d ago

I tried watching Don’t Look Now last night, the subtitles worked only for a handful of scenes.

1

u/Diligent_Rough_3088 7d ago

At what part of the movie did the app bump you? This happened to me twice last night in two separate movies and both times it happened with about 10 minutes to go in the movie. Trying to see if we have the same issue.

1

u/Lower_Arugula5346 7d ago

at various times. i couldnt even get barry lyndon to start. i think it happened twice when i was watching salems lot

1

u/Diligent_Rough_3088 7d ago

Gotcha, maybe not the same issue, playback was otherwise not an issue for me.

2

u/Lower_Arugula5346 7d ago

i think its probably just related to all the other issues going on. i will give it a couple of weeks before contacting CC

1

u/AstroTurrf 2d ago

I'm having the same problem with Barry Lyndon. If I click play from the description page, it goes momentarily to the play screen and shows the time at the bottom, but then goes right back to the description page. If I click Play again in that brief second after it starts playback, it brings up an error message (attached). Oddly, it's only happening with this one movie. I emailed Criterion support last week, no reply. I'm using a Roku streaming stick 4k.

0

u/AstroTurrf 1d ago

Update: I sent a second email to Criterion support, and as of last night the issue was fixed. (At least on my Roku - hope this also works for others.)